Hosted VoIP Feature Series – Call History and Reporting

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This is an additional post in a series of hosted VoIP feature spotlights.  Hosted VoIP platforms can provide call history and reporting allowing for increased efficiency and production management.

Call History – Most hosted platforms provide call history information directly to the VoIP phone for each user on the system.  This allows users to view their answered calls, missed calls, and placed calls and make calls with a one button touch directly from their call lists.  The convenience of this practice was underestimated until cell phones opened our eyes to the value call history!  How many people don’t leave voicemails now and rely on call backs from call history? 

Call Reporting – Call detail records typically provide the date/time of a call, the source, destination, and duration.  This data can be delivered to management and manipulated to derive outbound call data by associate, inbound call history, and a variety of other outputs.  For companies wishing to evaluate call volume or associate production, this is a great tool to have.  Professional business firms who bill by the hour can also export data from this report into a billing program, or use it for documentation of billing for phone time.

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.