One of the more frustrating customer service examples comes every month in your business’ phone bill. A common practice among phone provides is to advertise and promote a rate for service, only to tack on surcharges and other “pass through” items as a means to deflect the responsibility for their rates being different.
This practice is entrenched in the industry, both from the traditional phone service providers as well as the new VoIP phone service entrants in the marketplace. Items like E911 Service Fee, Regulatory Recovery Fee, Universal Service Fund Surcharge, FCC Fees, and State Telecom Excise Taxes all are nicely tacked onto your bill and easily add 15% to 20% more onto your monthly bill.
At sipVine, we made the decision not to advertise pricing without those surcharges built in. The only addition you’ll see from us is for local sales taxes. We wanted our customers to experience satisfaction at all phases of the service, including receiving a simple invoice for service that matches what was promised in our quote.
Additionally, we do not promote pricing adjustments based upon term contracts. We believe that our customers should receive the best price available and not have to sign a term agreement.
Contact us to discuss your needs. Our goal is to deliver a customized configuration at a price that will deliver benefits and be exactly what we proposed!
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.
