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May the VoIP be With You

Posted by Mark Greim on May 5, 2017 10:39:55 AM

Most businesses today are moving toward the light and implementing VoIP Phone Service.  Specifically, cloud-based services are quickly taking over as the technology of choice for business, with traditional analog phone systems or even IP-based on-site systems becoming the way of the past.  As evidenced by Toshiba's recent announcement that it is exiting their phone system business and Avaya's Chapter 11 bankruptcy, Hosted VoIP phone deployments are taking over the market.

May the VoIP Be With You.jpgJoin the Resistance.   Is your current analog phone system on life support?  Are you finding it difficult to secure parts for the system, replacement phones, or locating a service company to support the system?  Are you intrigued by the features and benefits other businesses are enjoying with their cloud-based VoIP phone service? Well, it is time to investigate your alternatives! 

Businesses in this situation are finding that moving their phone service to a Hosted VoIP provider is very economical, both in the short-term and over time.  The up-front capital required is a fraction of the investment in an on-site phone system. Additionally, there is no need for service contracts, as you are only investing in the VoIP phones required for your business. Concern over future parts availability or obsolescence of your system is totally alleviated with a cloud-based phone system.

You Must Learn the Ways of VoIP.  As a part of your research and consideration, check out the websites of Hosted VoIP providers and engage in a few conversations with their sales associates. You should see features that will help your business transform your communication practices, internally and externally.  This includes items your current analog system cannot do, like connect multiple locations, allow for a seamless implementation of remote or mobile workers, and be easily programmed to match or enhance your desired call flows.  Automated attendants, voicemail to email, virtual faxing, overhead paging integration, direct dialing to associates, and find-me/follow-me features are just a few of the advanced communication features businesses have enjoyed once moving to a Hosted VoIP platform.

These are not the VoIP Providers you are Looking for.  Like any decision, choosing your partner is important. There are many entrants into this market, including traditional telecom providers who are trying their hand at a hosted service. Making the move to Hosted VoIP is an opportunity to remove yourself from the shackles of working with the large telcos, or even large VoIP companies, and find a local or regionally focused company that provides customer service the way you expect and deserve. Some Hosted VoIP providers even take care of all of your phone system administration, rather than provide a self-servicing portal. This keeps you focused on your business and not dividing the attention of you or your staff on your telephone operations.  So, in your investigative calls, find those providers that meet your specific requirements, both from a feature set and approach to customer service.

So, conduct an investigation today and transform your business!  May the VoIP be with you!

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of VoIP phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

Tags: Benefits of VoIP, VoIP Phone Service

Hosted VoIP Delivers Entrepreneur to Enterprise Scalability

Posted by Mark Greim on Mar 17, 2015 3:00:15 PM

Simply put, Hosted VoIP is the most flexible of phone system and service options businesses have today.  Businesses can literally never worry about their phone system constraints again.  Consider business applications or purchases that can be deployed for companies at the Entrepreneurial stage through the established Enterprise stage.  The list is few.

How is it possible that a phone system can work for a small entrepreneur and take that same VoIP-FromEntrepreneurtoEnterpriseentrepreneur's business throughout its life cycle?  First, the very nature of a hosted phone system is that it provides the infrastructure to the business over the internet.  The only equipment deployed by the business are the phones themselves.  Therefore, the business never needs to worry about "sizing" the system to meet current and future demands.  Second, because the features of the hosted phone service are vast enough to meet enterprise level requirements, the entrepreneur and small business gets to take advantage of these higher level features throughout their business life cycle.  They do not need to scrimp on system requirements or overbuild for their level of needs.

Such a platform leads to many advantages to these entrepreneurs and all growing businesses:

  • Low Capital Outlay - Because you do not need to purchase a phone system or switch, the only capital outlay for a hosted phone service is the exact number of IP phones you need today.  Keep in mind that whether you have just a single phone or a handful to start, you still have the full feature set of a robust, enterprise-level phone system.
  • Grow as You Grow - As the business grows, you only need to add phones/users as you have the employees on board.  Again, the system will expand as large as you need it to be.  Hosted providers typically charge for the monthly phone service by phone or user, so your monthly costs will only increase as your business increases.  Many providers offer a declining rate per user depending upon how many phones are deployed.  Thus, your phone system and service always is in an exact match to your company's size.
  • Freedom of Location - As businesses grow, they find themselves moving to larger locations or adding additional locations.  All businesses need to have in place is a high speed internet connection, and the phones can move from one location to another.  You don't have to be concerned with moving a switch or even buying a new system.  Nor is downtime a concern.  All of this can be well coordinated with your hosted provider.  Adding locations, whether in the same city or outside of the area, is not an issue at all with Hosted VoIP service.  All phones have direct dial numbers consistent with their location and you can extension dial between phones.  Phones in all locations can be tied into call flows or ring groups from a primary main line for the business.  There's simply a tremendous amount of flexibility Hosted VoIP provides a growing business.
  • No Obsolescence - Business do not need to worry about their phone switch becoming obsolete.  It is incumbent upon the provider to maintain the system with a progressing set of features to meet future requirements and capabilities.  The phones themselves can be upgraded down the road, but the original models can still be in service for as long as they operate or remain compliant with the host system.  Thus, telecom obsolescence is off the table from an entrepreneur's perspective.

Every entrepreneur or leader of a growing business loves flexibility, especially when it comes to infrastructure decisions.  Choosing a Hosted VoIP system and service will be one decision that will provide such flexibility and deliver advantages throughout the lifecycle of the business.

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of VoIP phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

Tags: Benefits of VoIP, start up business phone service

Why IT Guys Love Hosted VoIP

Posted by Mark Greim on Apr 22, 2014 3:49:00 PM

IT professionalAnyone who has ever worked at an office knows that it pays to keep the IT guys happy. After all, they run the networks and computer systems that run everything else, so whether you're a secretary or the big boss in the corner office, sooner or later you rely on the IT guys to keep things humming along for you.

Luckily, there's one really easy way to help keep your IT guys happy, while also saving your business a bundle of money and a ton of hassles: switch your phone system over to hosted VoIP. There are a lot of good reasons to make the switch to hosted VoIP. It's simple, reliable, and affordable, and provides the kind of customization and call quality that you've come to rely on. But one of the best things about hosted VoIP phone service is that your IT guys will love it!

One of the reasons that IT guys love hosted VoIP phone service is because there's no internal administration required. If there's a problem with your hosted VoIP phone service from sipVine, then it's handled immediately by our team of experts. That frees your IT department up to use its resources for true IT needs and not internal phone support. And anyone who's ever worked in IT will tell you that time is the most valuable resource that an IT department has. Keeping all those systems running smoothly takes a lot of man-hours, and every moment that you can free up for actual IT needs means better functionality for your systems, top to bottom.

Hosted VoIP also helps keep your business on the cutting edge of technology. There are few things more frustrating for an IT department than having to try to work with outdated technology and systems. With hosted VoIP, you can follow the trend of outsourcing infrastructure, while also getting technology and feature upgrades for your business direct from your hosted VoIP provider. At sipVine, for example, our VoIP phones feature all the functionality that you've come to expect—from call waiting and forwarding to call logs and ad-hoc conferencing—while also offering programmable features like unified messaging, corporate directory, time-of-day routing, call center queues, and many others.

For smaller companies that use outside IT support vendors; ask them about hosted VoIP! You'll find that they love hosted VoIP, and are happy to promote the technology. At the end of the day, hosted VoIP does more than save your business money and keep its communication system running at the top of its game, it provides a vast assortment of options and functionality in a system that is deceptively simple, and it will keep your IT guys happy while also pleasing your pocketbook and letting you stay in contact with your customers. That sounds like a situation where everybody wins!

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

Tags: Hosted VoIP, Benefits of VoIP, business

Is Your Phone Company Supporting Your Business?

Posted by Mark Greim on Jan 23, 2014 8:38:00 AM


Phone Company SupportWhatever your business is, chances are you know it pretty well. But any savvy entrepreneur knows that a lot more goes into running a business than just knowing the ins and outs of what you do. Businesses need staffing, computer services, shipping, and many other systems, and the best business owners know that they'll get the most bang for their buck by hiring experts in those systems to help their business run as efficiently as it can. You wouldn't hire a computer technician to run your HR department, and you wouldn't hire an HR manager to handle shipping. Unfortunately, many businesses do hire phone companies that aren't acting as subject matter experts on things like call flow and system features. While traditional phone companies may know a lot about phone lines and services, they may be completely unfamiliar with the phone systems that their clients are using.

That's part of why many businesses are moving to cloud-based telephone services. VoIP phone services hosted in the cloud create a unique opportunity for providers to act as subject matter experts not just in phone service, but also in phone systems. Because hosted VoIP phone service providers like sipVine provide both the phone service and the phone system at the same time, they can contribute expert advice on everything from call flow to auto attendants.

Modern VoIP phone services are budget friendly, and don't require a lot of upfront capital to set up. There's no need to buy an expensive private branch exchange (PBX) for your phone system, or to maintain any such bulky technology in the long haul. With hosted VoIP, your cloud phone service provider can take over the administration of your entire phone system. What's more, VoIP phone technology can bring a lot of benefits to the table, including features like direct dial, voicemail, unified messaging, on-phone corporate directories, and many others, while VoIP-enabled phones boast all the features that you've come to expect, including call waiting, caller ID, ad-hoc conferencing, intercom, and more.

But one of the best features of cloud-based VoIP telephone systems is that they allow your phone service provider to also be your phone system provider, meaning that they can support your business as subject matter experts in both fields, and can help ensure that your phone service and phone system are working in tandem to meet your company's ever-changing communication needs. Hosted VoIP phone service means constant IT and telecom support, from experts who don't just understand your service plan, but also every aspect of your phone system, from the inside out. Whether you need help setting up an out-of-office message, or whether your entire phone system needs an overhaul, the VoIP experts at sipVine are there to help.

When was the last time your phone company supported you as a subject matter expert on your call flow, auto attendant, or other system features? If the answer is anything but "right now," then maybe you should look into VoIP phone service from sipVine, and see the difference it can make in your business.

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

Tags: Hosted VoIP, Benefits of VoIP, Cloud Telephony

Why Hosted VoIP Service Outshines Traditional Phone Service

Posted by Mark Greim on Jan 13, 2014 2:17:00 PM

Hosted VoIP ServiceTimes change, and technology changes with them. We live in an extraordinary information age of mobile devices, smartphones, social media, and unprecedented access to technology and data. In the United States alone, there are more subscriptions to mobile data services than there are people. Unfortunately, even as technology races ahead, infrastructure is often slow to change. That's why traditional phone services are lagging behind the pack, not just in technology, but in customer satisfaction.

In a report on customer satisfaction with business telephone services, JD Power found that overall customer satisfaction averaged 661 on a 1000 point scale. By comparison, overall customer satisfaction with small business insurance providers averaged 777, while customer satisfaction with small business banking averaged between 742 and 764, depending on region. The report also shows that businesses who bundle together voice and data services or pursue other nontraditional modes of telephone service are not only more satisfied with, but also more loyal to their providers, with 21% saying that they "definitely will not" switch providers in the next year.

There are plenty of reasons for the increasing dissatisfaction with traditional phone services, and a reason why businesses who take a different route are happier than those who don't. Old-fashioned phone systems—with their expensive private branch exchanges (PBX)—are rapidly becoming obsolete in the dynamic information technology landscape. But more than that, modern hosted VoIP phone services provide an array of benefits not only to technology, efficiency, and performance, but also to customer service, that traditional phone services simply can't match.

While traditional phone service is based on century-old technology and an outmoded customer service philosophy, VoIP is at the leading edge of information technology, helping your business to keep up with the changing needs of an increasingly evolving industry. VoIP phone technology includes all the features that you need and expect, from direct dial and voicemail to unified messaging, on-phone corporate directories, and ad-hoc conferencing, to name a few, and it's also customizable to fit the budget, scope, and goals of your unique business.

What's more, by hosting your phone system in the cloud, your service is secure, and you benefit from constant IT and telecom support from skilled VoIP technicians, who understand not only your service plan, but also every phone and piece of equipment that's connected to it.

With a hosted VoIP phone service from sipVine, you're not necessarily bundling together all of your businesses telecom services, you are instead bundling the essential elements of your voice communication needs. Rather than bundling in cable TV with your phone service, for example, VoIP from sipVine provides you with a single provider who handles your phone equipment, service, and administration of your system all in one. This allows us to provide a more comprehensive customer service package than any traditional phone service, while also helping your business to stay on the cutting edge of telecommunications technology.

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

Tags: Hosted VoIP, hosted digital phone service, Benefits of VoIP

Top 5 Reasons to Switch to VoIP Phone Service for Your Business

Posted by Mark Greim on Feb 11, 2013 3:05:00 PM

Many businesses ask themselves why they should switch from their current phone system to a VoIP phone service.  With the “old phones” working fine, does it make sense to switch?  Although conditions differ business to business, it’s time to dust off the top five reasons to switch to hosted VoIP phone service!Business VoIP

  1. Increased Productivity Through Technology Improvements.  There once was a time when businesses asked why they should upgrade to Word Processing equipment from typewriters!  We may argue that the simpler times were better, however there’s no doubting just how much more productive our companies are made with new technology.  VoIP is one such example. There are countless features that are an improvement above old analog systems, and these features will help your company be more productive.
  2. Improved Communication Internally and Externally – Hosted VoIP service can be programmed to increase the ability to access or communicate with your employees.  Whether it is to improve communication and accessibility internally, or improve the communication flow with your customer base, hosted phone service can enable both.  Incoming calls can be handled by an auto attendant or backed up by an attendant after attempts are made to an initial ring group.  Ring groups, queues, directories, and direct dial numbers are all components of a mix of programming that can improve communications.  Find me/follow me features can also be deployed, so your associates can be reached whenever they are needed by your customers!
  3. Low Investment – You are receiving enterprise level features and productivity improvements for just the upfront cost of the VoIP phones and a few other pieces of minor equipment!  The PBX is hosted by your provider and you no longer have to worry about its purchase, maintenance, upgrades, or state of repair.  Those facts alone drive many out of the analog business and to the cloud for VoIP.  For many of the same reasons companies are moving to cloud based applications, cloud telephony can drive significant benefits.   Many companies find that their current phones need upgrade, and the parts are not available.  If that is the case, it is definitely time to switch!
  4. Cost Savings – Productivity improvements many times will dwarf the hard savings in your actual telecom costs, but it always helps to save money on your phone bill!  As competition has increased in the business telecommunications marketplace, traditional providers have also been addressing their rates.  However, with hosted VoIP companies, they may still be able to generate cost savings through their unlimited local and long distance calling plans and other elements that will lower your monthly telecommunication costs.
  5. No Administration Costs or Headaches – Imagine being out of the phone equipment business!  No longer will you need to pay for service calls to move phones around, worry about the longevity of your current technology, or maintain your phones in any way.  Good hosted providers take care of all of that for you. 

Perhaps the best argument for switching is to make sure your company takes advantages of all of the improvements before your competition does!  Businesses are switching every day, and it is accelerating, so jump on board and make the switch!

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

Tags: Hosted VoIP, Benefits of VoIP

Unlocking the Power of a Hosted Digital Phone Solution

Posted by Mark Greim on Apr 16, 2012 4:13:00 PM

Secure the services of a Hosted VoIP Provider; check.  Select new phones and replace your antiquated phone system; check.  Transfer your phone number to your new service; check.  Now, how do you make your new service and system really pay dividends for you and your company?  Every company is different, but there are some big time benefits that can be delivered by this new technology.Unlock the Power

Virtualization of Your Business – This is certainly much more than a work from home strategy, which hosted VoIP services can provide.  Telecommunication with your customers is no longer defined by what occurs within the walls of the business.  Instead, it can be a comprehensive communication philosophy that maximizes contact points and easily facilitates such connections.  Yes, you can deploy people at home, but also where the labor pool matches your business need.  You may have a business located in one city, but you’ve hired a support team in another due to the economies of the decision.  To the customer calling and all employees, a hosted service can deliver the same experience as if they were all under the same roof.

Centralization of Functions – If you have a business that has multiple locations with similar functions, you can facilitate the centralization of the activity with a hosted phone service.  If customers are calling into their local branch and looking for “customer service” or any other common function, this activity can be centralized or handled as a queue regardless of the location!  Either way can save the company money!

Expansion of Communication Touch Points – Most companies have certain employee or employee groups that aspire to be very reachable and/or available to their customers.  The sales department, as an example, can benefit from the variety of features a hosted digital phone solution can offer.  For example, such employees can be provided with a direct dial number, which can simultaneously ring a cell phone or be forwarded to a phone when the employee is away from the office.  Additionally, any voicemails can be delivered to the employee via email.  If they have a smart phone with company email, then they will be able to be alerted to and listen to all messages sent to them.  Companies can deploy an opt out of voicemail by pressing a digit and be directed to an attendant, who could provide assistance for the employee who is unavailable.

There are a tremendous amount of possibilities.  The key to unlocking this power is to contact the right VoIP provider.  Such a provider provides solutions that are customized to meet the needs and enhance the communication capabilities of their customers.  They should consult with you regarding the capabilities.  What are you waiting for?  Schedule a consultation today!

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

Tags: Configuring digital phone service, Benefits of VoIP

Business VoIP – Nationwide Presence; One Service Provider

Posted by Mark Greim on Nov 7, 2011 9:52:00 AM

One of the greatest advantages of digital phone service relates to businesses with an established nationwide presence or to businesses establishing a nationwide footprint.  A business VoIP system and service can deliver several benefits to these businesses.

  • Single Phone System – If your business has established branches or points of presence in different cities across the nation, you can create a common phone system platform by choosing a hosted VoIP provider who specializes in nationwide delivery.  This will allow for employees at branches to extension dial each other, create a common or shared reception function, and streamline call flow.  Consolidation of “departments”, such as a service function, can be accomplished with ring groups.VoIP delivers economies of scale
  • Economies of Scale – Many business VoIP providers provide discounts based upon the volume of users/phones on the system.  Additionally, most plans deliver unlimited local and long distance calling.   This could significantly reduce your monthly phone costs and create other efficiencies between locations.
  • Virtual Teams – Hosted applications do not require a physical business location for implementation.  You can create virtual teams of work at home associates, thus lessening your need for additional square footage at your business location to accommodate an expanding organization.  Common applications are for sales or service groups to work from home.  Call detail records and other system features can help you measure productivity in such environments.
  • Creating a Footprint – For companies expanding into new locations, your business VoIP provider can establish a local phone number for those cities.  You can do this before you have a physical presence in the area, giving you the opportunity to develop campaigns or other marketing tactics before fully investing in the area.

If your business can benefit from such feature sets, call a hosted VoIP provider today.  Make sure they can customize the system and applications to meet your needs, as this is a big differentiator in VoIP providers.

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.  

Tags: Hosted VoIP, Phone Service for Multiple Locations, Benefits of VoIP

Business Choose Hosted VoIP and Get Out of the Phone Business

Posted by Mark Greim on Apr 15, 2011 9:00:00 AM

More businesses are making the move to a hosted digital phone service platform and freeing themselves from the costs associated with maintaining their phone system.  Cloud computing and other hosted applications are making their way into the norm as businesses look for ways to refine their cost structure and minimize investments with a high potential for technical obsolescence.  Phone systems fit into this decision trend in many ways.

System Administration – As businesses drive efficiency withBusinesses Get Out of Phone Business technology, IT support resources are at a premium.  Moving applications and systems to hosted providers lessens the amount of internal IT support required for day to day operation.  Hosted VoIP providers become the IT support for phone system changes, whether it be simple user related changes, new phone provisioning, or complex call flow changes. 

Investment Costs – On-site phone systems can be an expensive undertaking.  Outside of the costs to acquire, there are installation costs and profit-rich annual service contracts to consider.  Money spent on corporate infrastructure can be better applied to company product and service enhancements or research and development that can have an impact on company profitability and customer satisfaction.  With the typical hosted VoIP service, the investment costs are limited to the costs of the phones and some minor network equipment.

Technical Obsolescence – Upgrading your business’ technology is a great thing, but with the rapid advancement of such technology, such investment has a real danger of quickly becoming obsolete.  With hosted digital phone technology, the responsibility for keeping up with technological advancement is shifted to the hosted digital phone provider.  In order to remain competitive in the marketplace, these providers are incented to advance their offerings accordingly and pass those improvements in features and functionality along to their customers.

Operating Flexibility – Hosted phone applications will shift paradigms and free your business to operate in ways not easily implemented before.  Traditional phone systems operate solely within the walls of the enterprise, literally.  With hosted applications, your workforce can be deployed where they are the most efficient, whether it is at home, in satellite offices, or even at a large customer location.  To the external caller, it will appear that all employees are under the same roof.  Internally, employees can reach each other through extension dialing, whether they are reaching another associate in the next office, at their home, or in a satellite office in another state!

Consider these benefits before you try to find parts for your outdated PBX or pay that next annual service contract and get out of the phone business!  Let your hosted provider be your phone administrator and caretaker of your technology investment.

Tags: Technology in Business, Benefits of VoIP, Phone System Administration

What are your goals for a VoIP Phone Service?

Posted by Mark Greim on Sep 10, 2010 10:12:00 AM

Saving money has been at the top of the list for many businesses deploying VoIP, but there are many other advantages to upgrading your technology.

Lower Costs of Service – Since it is at the top of most lists, let’s start with saving money!  The charge structures for VoIP providers come in many shapes and sizes, however it is not uncommon for a VoIP phone service to save a business 20 to 40 percent on their monthly phone bill.  Many offer all distance calling programs, so if you have a high amount of long distance calls, your savings will be higher.  Also gone are the concurrent call restrictions of analog lines and PRIs, as you will not be forced to oversize your need based upon fears that all your lines will be in use.Hit Your Goals with VoIP

Using Technology to Improve Communications – Many VoIP providers can customize their solutions to enhance your communication practices, making your business more efficient and improving your communications with your customers:

  • Businesses use VoIP to improve customer service by providing for effective call routing and increasing access to front-line personnel.  An automated attendant, either as a primary or secondary option, provides customers with the ability to get to the right person or department quickly.  Call queues, ring groups, call forwarding options, and simultaneous ringing of cell phones are examples of how a customized VoIP solution can increase customer contact with front line service or sales personnel.
  • Branch locations can be tied together under the same phone platform, whether they are in the same town or not.  Centralized reception or an auto attendant can be deployed to route calls to the appropriate branch office, driving efficiency to your business.  Employees can extension dial between locations without spending thousands of dollars to enable such features.
  • You don’t have to be a large company with an expensive phone system to enjoy the benefits of direct inward dial (DID) lines for each employee, as hosted VoIP providers can deliver such a service at a fraction of the price.  These employees will enjoy unified communications, where they can receive their voicemails and faxes into their email so they are alerted to the message via a smart cell phone even when they are out of the office.

Empowering a Virtual Workforce – Businesses have been able to use hosted VoIP platforms to expand their workforce without investing in larger offices or multiple locations.  Employees can work from home, whether it is locally or out of state, and still be under the same phone system as the corporate office.   Such a deployment is seamless to customer service, as these employees can be a part of ring groups, receive quick call transfers, or utilize their DID to perform their jobs as if they were within the four walls of the office.

There are many other advantages, and, yes, you can save money!  Call a VoIP provider today to learn more! 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVinea provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

Tags: Benefits of VoIP, VoIP Phone Service

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