Careers

Join the sipVine Team. Do you have what it takes? Do you excel at delivering customer satisfaction?

With our growth, we are routinely looking for smart, sharp, "real", and honest people to be a part of the sipVine family. If you are this type of person, we'd love to talk with you. 

Technical Support Analyst

sipVine is seeking talented, fun, and high-performing technicians to join our Technical Support Team and serve our customers across the nation.  Qualified, customer satisfaction-driven individuals have a unique opportunity to join sipVine during this exciting early stage and launch a fun and fulfilling career in a high-growth market. 

sipVine is a very customer focused company and is not like your traditional telecom companies. We react to customers’ needs quickly and provide them with a very positive telecommunications experience. We have fun, we are forward thinking, and we work to create a corporate workplace that is second to none. 

Job Description

The Technical Support Analyst will be responsible for fielding and resolving technical issues or administrative changes presented by sipVine’s expanding client base by utilizing the internal knowledge base as well as developed personal knowledge.  Troubleshooting issues and supporting changes will entail engaging tier 2 support as required while maintaining ownership in the timely resolution and communication of the issue.  Managing sipVine’s ticket system and reporting on activity will be an important responsibility for the candidate.  The preferred candidate will have technical experience of 1+ years supporting and or working with networks and phone systems.

Responsibilities

  • Provide support to our customers and be an advocate for the expeditious resolution to any issue
  • Troubleshoot, diagnose, and resolve tier one support items
  • Effectively communicate support items that need tier two support, and manage the ticket system to conclusion
  • Maintain ownership and follow through consistently on communication of all support issues
  • Continually increase knowledge and remain up-to-date on sipVine technology
  • Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
  • Provide monthly support statistics reporting

Desired Skills and Experience

  • Knowledge of telephony fundamentals and IT infrastructure
  • Proven skills in customer service and customer communication
  • Demonstrate a high degree of organization and initiative
  • BA or equivalent or combination of education and hands-on experience
  • Analytical and problem solving skills
  • Ability to work independently and prioritize work based upon business needs
  • Expert computer and application skills