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sipVine Announces an All-Call Recording Platform

Posted by Mark Greim on Aug 15, 2016 2:50:47 PM

KANSAS CITY

sipVine, a hosted VoIP phone service provider for businesses nationwide, announces the rollout of an all-call recording platform.  To date, sipVine has offered an on-demand recording service, but for businesses with requirements to record all calls to a location, this new platform will serve them well.

"For quite some time we've been providing work around processes for our customers who required all of their calls to be recorded," Colin Wells, sipVine's CTO, stated.  "This new platform is a much more refined and efficient method of recording all calls at a location.  In addition, it provides on-site storage and management of the recordings."

The Call Recording Platform (CRP) consists of a device that resides on the network of a business location.  It detects voice call traffic, records these packets, indexes the files, and stores the recordings.  Also included is a management search tool, allowing for the quick seach of specific calls or ranges of calls by date, calling parties, receiving parties, and even duration.  Despite its relatively small size, the device allows for 850 gigabits of storage, plus has USB ports for archiving or additional storage purposes.

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sipVine Selected to be a Google Fiber Tech Partner

Posted by Mark Greim on Nov 16, 2015 9:12:06 AM

KANSAS CITY, MO – sipVine announces today that it has been certified as a Google Fiber Tech Partner.  Google fiber is currently rolling out services to businesses in the Kansas City metropolitan area and other locations across the country, and sipVine's hosted VoIP phone service, highlighted by its general approach to business, has been approved to be a part of the Tech Partner program.

Google Fiber is offering an Internet connection that's up to 1,000 megabits per second, along with static IP options for businesses that need them.  The Google Fiber Tech Partner Program identifies IT partners that can help small businesses through the services they offer and help them get the most out of the superfast speeds offered by Google fiber. 

Robert Conner, sipVine's CEO, states:  "We are very honored to be selected to be a part of the program.  We believe that our approach to customer service and our technical expertise surrounding the implementation of VoIP in business will resonate with Google Fiber business customers.  We have several installations already that utilize Google Fiber, and can unequivocally say that these businesses are in great hands with the service and support offered by Google Fiber and sipVine."

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sipVine Celebrates 10th Year in Business..

Posted by Mark Greim on Oct 21, 2015 8:34:32 AM

KANSAS CITY, MO – Today marks the anniversary sipVine's tenth year in business.  sipVine's CEO, Robert Conner, states:  "This is a momentous and proud moment for everyone who has contributed to our growth and success over the years.  For a tech start-up, hitting a ten year milestone is an indication that we are doing a lot of things right and are in this for the long haul.  We have come a long way since our incorporation and humble beginnings in 2005."

Colin Wells, sipVine's CTO, and Robert Conner are the founders and original employees of sipVine.  Mark Greim was brought on as an investor and responsible for sales and marketing a few years later.  The initial goal of the business was to create a hosted phone service solution for small and medium sized businesses, with a focus on delivering enterprise-level features and a voice quality platform that would be standard setting in the business VoIP marketplace.  Colin Wells expands:  "Call quality was a challenge for the VoIP industry.  Bandwidth was not as plentiful and affordable ten years ago, so our first order of business was to solve this problem.  With every installation, we provide a customer premise device that prioritizes voice packets over data, mitigating many of the issues that impact voice quality."

sipVine has grown steadily and substantially over the years, with customers from coast to coast.  Mark Greim states:  "We're very proud of our results.  We did not take on any debt or substantial outside investments, and still have delivered growth.  This conservative approach has provided our customers with a fiscally stable provider, one they can count on for the long-term."  What also has developed for sipVine has been a standard-setting philosophy and approach to customer service.  Greim adds:  "With our solution,  we customize the delivery of the phone service to meet the unique needs of every client.  Our processes are such that when customers call us for servicing, we route them to members of our service team who they have worked with in the past.  Thus, unique to other major providers of VoIP service, our customers feel like they are talking to a member of their personal phone department!"

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Kent Seaton Announced as New VoIP Systems Engineer for sipVine

Posted by Mark Greim on Sep 8, 2015 9:25:00 AM

KANSAS CITY, Mo. – sipVine welcomes Kent Seaton to the family!  He will assume responsibilities for our VoIP Systems Engineer role and serve as a key member of our technical support department.  Along with supporting critical infrastructure development initiatives, Kent will also contribute to our tier two technical support structure.  Colin Wells, sipVine's CTO states: 

 "It is important that every member of our technical support department stay in tune with the needs of our customers.  There's no better way to do this than participate in the daily support needs with the customers.  Engaging in our custom builds and supporting any requested changes keeps our team aligned with our customers and fulfills our desire to act as their phone department as opposed to a vendor of services." 

Kent brings solid technical expertise and experience to sipVine.  Being involved in consultation and customer training in the past will provide a solid foundation for participation in our customer support activities.  His background in Linux and core system programming will help sipVine continue to develop our feature set and continue to refine our service reliability and quality standards.

sipVine will continue to add to its sales and service teams, fueling and supporting our nationwide growth.  “We are thrilled to add Kent Seaton to our growing company”, adds Robert Conner, sipVine's CEO.  “We are confident he will add to the quality organization into which sipVine has evolved and deliver the service and expertise our customers have enjoyed!”

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