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It’s a Bull Market for Hosted Digital Phone Service!

Posted by Mark Greim on Apr 28, 2010 11:04:00 AM

Wow, what a month! If our demand for our service is any indication, small and medium businesses are beginning to shake off the effects of the recession and experience a return to business health. Not only has sipVine experienced a large increase in new customer installations, many of our existing clients are adding users to their hosted phone service.  The actual growth of employees is a great sign for this market space!

Bull Market for Hosted Digital Phone Service

As the business climate and markets begin to improve, the lessons learned from the extended recession are certainly still fresh in the minds of small and medium business owners. Over the past 18 months, sipVine nearly tripled our number of hosted installations, as our mission of saving our customers money had great appeal.  That message continues to have appeal with our new customers, who are also willing to invest a little money up front on new phones and generate savings in the months ahead. 

What are some of the drivers that are moving this market to a hosted digital phone service?

1.     Low up-front investment

2.     Advancement in communication features

3.     Unified messaging and an increase of accessibility with  customer base

4.     No administrative hassles or costs

5.     Ease of expansion

6.     Generation of monthly recurring savings

Is it time for you to ride a hot market?  Consider switching to sipVine and don’t forget to register for our special offer for on-line visitors.

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVinea provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.   

Tags: hosted digital phone service

sipVine Blog | Why Small Business Owners Love VoIP

Posted by Mark Greim on Apr 26, 2010 9:29:00 AM

Small Businesses experience many pressures and demands on resources, and their telecommunication decision is just one of those experiences.  Below are five reasons why small businesses are moving toward a hosted digital phone service and turning this pressure to an advantage: 

1.  Low Capital Investment:  Small business owners who have just begun operations are trying to be as prudent with their capital spending as possible, especially in the initial months/years of operation.  A hosted digital phone service allows small business owners to have a fully functional telephone solution for just the cost of phones and a few small data components.  This allows business owners to invest the money that they would have spent on a full phone system/PBX into business-oriented assets like equipment, marketing materials, or employees. 

hosted digital phone service

2.  Big-system features for small-system prices:  Small businesses have to have access to the same communications features and benefits as big businesses in order to compete.  A hosted digital phone service equips small businesses with the features of a high-dollar communications system at a much smaller price.  For example, a small business can have an automated attendant service to give the impression that they are a large, highly staffed company – even if there are only a handful of employees.  Small firms could even have single receptionist answer calls for multiple offices in different geographic locations in order to reduce headcount without customers knowing that offices are geographically dispersed. 

3.  Flexibility:  For most small businesses, the intention is to grow the business within a period of a few years.  Small firms need a phone system that can grow with them at their own pace without a complete change-out of equipment.  A hosted digital phone service helps small businesses expand by simply calling up their provider and ordering a new phone and a new phone number for that employee.  At the other end of the spectrum, many hosted phone providers will allow their clients to reduce the number of users on the system without paying a penalty.  While business contraction is never a goal, business owners at least have the comfort in knowing that they have the ability to reduce their operational expenditures should it be necessary. 

4.  Accessibility:  A small-business owner can’t be tied down by the physical restraints of an antiquated phone system – they need a phone solution that can send calls to whatever location the owner is doing business that day.  A hosted digital phone service delivers services such as “find-me, follow-me” that permit small business owners to decide where and how they will receive their phone calls.  Additionally, many digital systems deliver phone and fax messages to their email addresses, which provide the users the ability to respond to those messages from any PDA phone, such as a Blackberry or an iPhone.  This will ensure that small businesses can put their customers first, regardless of their physical location.  

5.  Reduced Administrative Headaches:  Small-business owners have to be not only the CEO and President, but also the financial lead too.  A hosted digital phone service allows those business owners to consolidate their entire phone expenses under one bill.  This saves owners administrative hassles when they expand into new territories.  Additionally, hosted phone providers conduct the phone system administration and maintenance, which reduces your time devoted to such activity and increases the amount of time you have devoted to your business. 

While a hosted digital phone service might not make sense for all small businesses, there are a great number of benefits that make such a solution worth exploring.  As with all business decisions, be sure you do your homework. Make sure that the company with which you do business is reliable, and don’t be afraid to ask for references specific to your industry.  Also, ask about a list of features specific to how your firm conducts business. Finally, ensure that there aren’t any hidden fees or contracts that increase over time; you want to be certain that your phone service provider is always earning your business.  

Thanks for reading and please comment!

About the author:  Brandon Smith is a Digital Phone Solution Specialist with sipVine, a provider of a variety of digital phone solutions.  Brandon has worked with numerous small business clients to formulate the right solution for their business.

Tags: hosted digital phone service, small business phone service

VOIP Phone Solutions | sipVine Blog | Virtual Workforce

Posted by Mark Greim on Apr 20, 2010 7:44:00 AM

Many small to mid-sized businesses utilize a hosted digital phone service to extend their reach in the marketplace and move beyond the walls of their offices by going virtual with their workforce.  Utilizing a hosted digital phone service can help facilitate this mobilization while providing the impression that you are all under one roof.

I'll provide several examples of how some of our customers are doing just that:

  1. Out of State Employees - one customer has employees that office out of state, yet they want to have the appearance that they are in town.  They were provided phone numbers local to the corporate office so their outbound caller ID appears as if they were calling from the corporate office.  Also, from the company perspective, these employees appear like they were on the same phone system. Thus, the receptionist or other employees can simply dial the extension to reach them.  Additionally, they have been able to consolidate their phone service under one provider and save money.   Finally, because we, like many other VoIP providers, provided unlimited local and long distance calls, they no longer pay for long distance charges for calls made to their own employees!
  2. Multiple Branches, One Receptionist - Another company we serve has multiple branch offices across the country and in Canada.  Phone calls coming into the corporate office or via their toll free line can be handled by a single receptionist (or automated attendant if they choose) and routed to the branch location closest to the caller.  Again, this customer benefits by having all of their branches on the same phone system handled by the same service provider.  They are also able to have phone numbers specific to the branch locations.
  3. Call Center at an Off-Site Location - Another company determined that they could establish a call center in a different city where the resources were more plentiful and less expensive than in their headquarter location. However, they wanted to have phone numbers assigned that made it appear that these customer service reps were in the area.  Hosted digital phone service allows for this, as well as provides for extension dialing or call transferring to headquarter employees as required by the call center reps.virtual workforce through hosted digital phone service
  4. Work at Home Sales Force - I'll talk about our company, sipVine, for this. We have representatives located throughout our metropolitan area as they operate out of their homes.  We deploy the "hotel" concept for days when they come to the office.  Thus, we do not have to add unnecessary costs to our business by adding square footage as we have grown.  The reps have a digital phone at their homes that simultaneously rings their phone at the office.  Wherever they pick up the call is where the call is delivered. Additionally, we have their calls simultaneously ring their cell phone, with an indicator so they know it is a business call.  So, our team can always be reached and they don't waste valuable time driving into the office everyday.
I hope this provided you with a few ideas of how a hosted digital phone service can help you go virtual with your workforce.  Please comment.

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.     

Tags: hosted digital phone service, virtual workforce

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