News

November 19, 2021

KANSAS CITY, MO:  sipVine announces the development and launch of sipRecord, an optional, all call recording platform.  The customer can define the type of calls to be automatically recorded.  sipVine stores these recordings in our secure data center and the customer has access to them via a web portal.

KANSAS CITY, MO:  sipVine announces the development and launch of sipSoft, a new desktop phone application for the Windows platform.  sipSoft performs all of the features of the VoIP desk phone but  as application on the end user's computer desktop.  Like the desk phone, users can transfer calls, conference in other users, place calls on hold, mute calls, and even record a call on demand and save it to their desktop.   "sipSoft rounds out our phone line up well," states Colin Wells, sipVine's Chief Technology Officer.  "Between top end VoIP phone manufacturers  of Yealink, Poly and Cisco, third party applications for mobile phones, and now sipSoft, we have solutions for every need our clients may have."

KANSAS CITY, MO.  sipVine, a national hosted VoIP provider for business, has launched the sipPanel, integrating a desktop web view and browser extension with the phone service. The sipPanel pairs with a desk phone or soft phone, allowing for significant benefits to receptionists, supervisors, and end users.

Kansas City, Missouri:   sipVine, a premier Hosted VoIP provider based in Kansas City, announces today the addition of the Polycom VVX x50 series phones to the line up of phones certified on their network.  "Since 2005, sipVine has primarily marketed Polycom and Cisco phones," states Robert Conner, sipVine CEO.  "Both manufacturers produce high quality, easy to use phones that rarely have issues.  We are pleased to quickly certify the new Polycom phones to our service, rounding out the VVX series phones that are receiving  great reviews from our customers."

It’s hard to believe that just a decade ago, sipVine marketed our services to businesses as “digital” phone service, not VoIP. Why? Because VoIP was not a common term used among business owners, plus there was the negative connotation associating phone service of any kind and poor service (customer and utility wise). Times have changed.

Today, a majority of businesses have shifted to using VoIP phone service. If they haven’t switched, then VoIP as an option certainly has been evaluated. Though VoIP service is as mainstream as using the cloud, one of VoIP’s most reputable providers, sipVine, is headquartered right here in your own backyard.

Hundreds of Kansas City businesses have switched to sipVine for their VoIP phone service because of its quality and reliability. So much so that our most effective marketing has been and remains customer and IT company referrals.

What makes sipVine so “referable” in an industry with so many phone service options?

KANSAS CITY

sipVine, a hosted VoIP phone service provider for businesses nationwide, announces the rollout of an all-call recording platform.  To date, sipVine has offered an on-demand recording service, but for businesses with requirements to record all calls to a location, this new platform will serve them well.

"For quite some time we've been providing work around processes for our customers who required all of their calls to be recorded," Colin Wells, sipVine's CTO, stated.  "This new platform is a much more refined and efficient method of recording all calls at a location.  In addition, it provides on-site storage and management of the recordings."

The Call Recording Platform (CRP) consists of a device that resides on the network of a business location.  It detects voice call traffic, records these packets, indexes the files, and stores the recordings.  Also included is a management search tool, allowing for the quick seach of specific calls or ranges of calls by date, calling parties, receiving parties, and even duration.  Despite its relatively small size, the device allows for 850 gigabits of storage, plus has USB ports for archiving or additional storage purposes.

When sipVine Inc. launched in 2005, voice-over-internet protocol wasn't a common term and getting customers on board required some education.  "It was a lot different sale back then," sipVine co-owner and vice president of sales and marketing Mark Greim said.  Flash forward to 2016, and VoIP is the way businesses are going, he said.

North Kansas City, Missouri

sipVine announces today that they have added a Customer Access Portal (CAP) to their Hosted VoIP phone service. This portal provides sipVine customers real-time access to call detail records and other productivity reports, call forwarding, call blocking, and other custom call management features.  

"The Customer Access Portal is the latest in new features we've added to our platform," states Robert Conner, sipVine's CEO.  "As with most of our other feature enhancements, there's no additional charges applied to our service to add this functionality."  The CAP will provide authorized customer users with an at-a-glance view of call trends and patterns, which may be very helpful to determine staffing and converage levels.  Diving into the detail reporting, individual production can be measured and monitored.  Inbound to main line reporting can provide some detail surrounding marketing campaigns and other drivers to call volume.

"We've built the CAP platform to provide a foundation for future feature sets that can be driven through an on-line access," adds Colin Wells, sipVine's Chief Technology Officer.  "If a customer has a specific report or call management requirement, such as assigning after-hours on-call staff, we can build a custom process within the portal to manage that activity.  We do this today via input codes on the phone, but the CAP will provide a more elegent approach and remote access."  

KANSAS CITY, MO – sipVine announces today that it has been certified as a Google Fiber Tech Partner.  Google fiber is currently rolling out services to businesses in the Kansas City metropolitan area and other locations across the country, and sipVine's hosted VoIP phone service, highlighted by its general approach to business, has been approved to be a part of the Tech Partner program.

Google Fiber is offering an Internet connection that's up to 1,000 megabits per second, along with static IP options for businesses that need them.  The Google Fiber Tech Partner Program identifies IT partners that can help small businesses through the services they offer and help them get the most out of the superfast speeds offered by Google fiber. 

Robert Conner, sipVine's CEO, states:  "We are very honored to be selected to be a part of the program.  We believe that our approach to customer service and our technical expertise surrounding the implementation of VoIP in business will resonate with Google Fiber business customers.  We have several installations already that utilize Google Fiber, and can unequivocally say that these businesses are in great hands with the service and support offered by Google Fiber and sipVine."