Businesses enjoy the robust set of features offered by sipVine. sipVine customizes the deployment to meet specific customer requirements and maintains the system as if we were your personal phone department! sipVine's hosted VoIP features provide everything you need to run and grow your business backed by exceptional customer service and benefits.
Central reception, supervisors, and end users can view status of active users and call queues. Can click to call, dial, transfer, record and more right from the sipPanel.
On-line depository of a variety of historical and real-time call reports, call forwarding, and more!
Deploy at beginning or following a call flow and customize to your specific call routing needs.
Voicemail for every user delivered to the phone and/or email.
Standard and custom options available for music/messaging on hold.
Your auto attendant can be pre-programmed with a holiday greeting according to a pre-defined schedule.
Initial calls or other routing can be directed to a team of associates.
Log-in options can be programmed so calls are directed to the next available associate.
Routing of calls and auto attendant messaging/ options can vary with time of day or day of week.
Every user will have a direct dial number, providing for routing efficiency.
Direct extension dialing, direct transfer to voicemail, and direct paging options.
Block those pesky and intrusive callers.
Inbound faxing to email. Outbound from fax machine or via email or web portal.
Contact directory on desk phone and soft phones. Add internal and external contacts.
Hold a conference call with multiple parties. This service utilizes our toll free pricing platform.
Create speed dial paging groups to page phones and/or to an overhead system.
Connect user direct dial and extension calls to remote desk phones, soft phones on laptops, or soft phone apps on cell phones.
High call volume may call for one or more parking spaces to be created to place callers on hold and retrieved from any phone.
On demand recording of individual calls or an optional automatic recording of calls through our sipRecord service provides for documentation and training opportunities.
Great example of custom feature to allow for flexible selection of who is included in certain ring groups or or on-call routines.