Customer Access Portal

Upon entering the portal, you see a quick view of your recent total call history plus a seven day average call distribution by hour. At a glance, you can gain an idea of your call production and time of day when it is the busiest.  From there, you have several items you can access:

Standard Reporting

• Company Directory Report - a full list of names, direct dial numbers, internal extensions, and phone types on the network
• Quick Look: Today's Calls - includes time stamp, calling party, called party, and duration

Custom Reports and Functions

• All Inbound/Outbound Call Detail Record (CDR) - user defined range and includes time stamp, calling party, called party, and duration
• Inbound Calls to Main Lines - includes standard CDR information but filters out all calls except for inbound to the main line
• Top 20 Concurrent Call Peaks - for user defined range, this report will stack the date and times of concurrent calls by volume. Great for assessing phone coverage needs.
• User Extension Call Detail Records - for a user defined range, this CDR provides a full list of call activities for a specific user
• Custom Call Processes - if we have custom programmed an on-call assignment, a forced open/closed schedule, or other custom call routing using extension dial enabling, we can build it on your portal so you can enable it on-line.
• And more!  If information isn't available that you're looking for, check with sipVine to see if it can be custom built for you!

Call Forwarding

• Display Call Forwarding Status - identifies which users currently have their phones forwarded
• Enable or Disable Call Forwarding - this feature is currently only able to forward user direct dials and extensions. sipVine will utilize this platform for main line forwarding in the near future.
• Call Blocking - you can block, unblock, and display all blocked numbers into your business through the use of the CAP