Customer Access Portal

Customer Access Portal (CAP)

Information when you need it!

sipVine customers can authorize users to have access to a portal that provides on-line reporting with historical and real-time data.  Along with creating and downloading  key call detail record reports and other productivity information, you can also forward phones, block numbers, and more directly from this portal!

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Upon entering the portal, you see a quick view of your recent total call history plus a seven day average call distribution by hour.  At a glance, you can gain an idea of your call production and time of day when it is the busiest.  From there, you have several items you can access:

Standard Reporting

  • Company Directory Report - a full list of names, direct dial numbers, internal extensions, and phone types on the network
  • Quick Look - Today's Calls - includes time stamp, calling party, called party, and duration.

Custom Reports and Functions

  • All Inbound/Outbound Call Detail Record (CDR) - user defined range and includes time stamp, calling party, called party, and duration.
  • Inbound Calls to Main Lines - includes standard CDR information but filters out all calls except for inbound to the main line.
  • Top 20 Concurrent Call Peaks - for user defined range, this report will stack the date and times of concurrent calls by volume.  Great for assessing phone coverage needs.
  • User Extension Call Detail Records - for a user defined range, this CDR will be a full list of call activities for a particular user.
  • Custom Call Processes - if we have custom programmed an on-call assignment, a forced open/closed schedule, or other custom call routing using extension dial enabling, we can build it on your portal so you can enable it on-line.
  • And more!  If information isn't available that you're looking for, check with sipVine to see if it can be custom built for you!

Call Forwarding

  • Display Call Forwarding Status - identifies which users currently have their phones forwarded.
  • Enable or Disable Call Forwarding - this feature is currently only for forwarding user direct dials and extensions.  sipVine will utilize this platform for main line forwarding in the near future.
  • Call Blocking - you can block, unblock, and display all blocked numbers into your business through the use of the CAP.