Why IT Professionals Recommend Hosted VoIP to their Customers

Posted by Mark Greim on Jan 11, 2016 2:15:57 PM

Many small and medium-sized businesses outsource their information technology activities to IT professionals or firms.  IT for the SMB market has become much more than the management of the network.  It includes moving various applications to the cloud for great efficiency and monetary advantages.  To that end, contracted IT professionals and firms have become a key influencer of technology decisions in business.  It is for these reasons that we are seeing many referrals for Hosted VoIP services originating from recommendations from a business's IT professional.

IT_Professionals_Choose_Hosted_VoIP.jpgDigging deeper into the reasons why IT professionals are moving their business clients to Hosted VoIP services, we find that most are tied with keeping their clients moving forward with the general advancement of technology.  Improving their business and processes through technology is a necessary requirement for business longevity.  IT professionals understand this, as do many business owners.  However, IT professionals are well positioned with examples of activities that can be improved with technology, and cloud telephony is a great example.

It is a clear trend in business to move to a Hosted VoIP solution.  As existing telephone systems begin to fail and when replacement parts are becoming difficult or cost prohibitive to secure, businesses have moved to hosted VoIP.  Because the core system is a cloud-based application, businesses only need to purchase the VoIP handsets.  In many cases, these handsets cost less than the replacement handsets for their analog systems. This drives down the costs of acquisition.  Additionally, lower service costs and other indirect and direct benefits can provide a monthly savings to the business and generate a return on investment.  As more and more telephone system support requests are made to the IT manager or professional, they are seeing that it is time to move the organization to cloud telephony solutions.

Moreover, the VoIP application runs on the network they manage.  Old phone systems were under the domain of the system manufacturer, so troubleshooting and administration were depended upon others to work.  With Hosted VoIP, there is an element that remains under the IT manager's domain given that the phones run over the Ethernet network in the office.  The IT manager will have some firewall adjustments to make and maintain and be responsible to troubleshoot any issues with the Local or Wide Area Networks.  Because they are required to remain engaged with the solution, they are more apt to make recommendations to move to Hosted VoIP.

IT providers also tend to recommend solutions and providers they trust.  With their other clients they experienced a positive and seamless installation, a solution that could be molded to and advance the businesses communication practices, and a customer service approach that has exceeded expectations.  Once they find such a provider, a mutually beneficial relationship is forged between the IT professional and the Hosted VoIP provider.  In many cases, the Hosted VoIP provider also finds opportunities where their customers or potential customers could use some outsourced IT support, so cross referral opportunities are plentiful.

Finally, many IT support firms use Hosted VoIP services for their own business.  Many of the applications fit well for organizations like this who deploy resources in the field.  The utilization soft phones allow for these resources to make or take calls while being away from the office.  To the external caller, they have no idea where the call is made or received.  Also, receiving voicemail to email and other features have resonated well for a mobile work force such as deployed by an  IT provider.

If your business has not yet looked into the advantages of moving to a Hosted VoIP system, research a variety of options and ask your IT manager or professional for a recommendation.  You'll be glad you did!


About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of VoIP phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

This article is dedicated to all of the IT professionals who recommend sipVine to their client base.  We love you!  You keep our sales team hopping and we very much appreciate your continued referrals.

Tags: Hosted VoIP, Cloud Telephony, Phone Service for Computer and Network Services Co

VoIP Phone Solutions | sipVine Blog | Cloud Telephony Embraced

Posted by Mark Greim on Jun 27, 2011 10:22:00 AM

Businesses in the Computer and Networking Services Industry are choosing cloud telephony for a variety of reasons.  The types of businesses in this sector include Cabling and Wiring companies, Network Managers and Consultants, and Software developers.  These businesses are highly mobile and promote new technology themselves, so moving to a digital phone service makes great sense for them.Phone Service for Computer and Network Services Companies

These businesses are routinely on the go, and their personnel need to be reached by customers and other employees wherever they may be.  By choosing a Hosted VoIP provider, there are a variety of options are that are available to them.  Examples include maintaining a phone at a remote office or home, delivering simultaneous ring of their extension to their desk phone and cell phone, deploying a soft phone on their laptop, and/or having a virtual extension to their cell phone.  Additionally, receiving voicemails and faxes to their email also allows them to be better in touch with their callers.

Computer and Network Service companies are in the business of promoting technology and cloud computing to their client base.  By actually deploying a cloud telephony solution for their company, they are able to demonstrate to their clients an example of one of the advancements they promote.  By choosing the right VoIP service provider, they may also partner and sell telephony services as an agent for the provider, enhancing their solution portfolio.

One of the big advantages for all businesses that adopt the digital phone solutions is the flexibility these solutions have to be tailored to how they do business.  Look for providers who consult with their clients and program the options to specifically address the business needs and communication practices.  Again, this capability falls nicely into the skill set for this industry, as they are developing similar solutions for their client base.

As your business evaluates cloud services, see if your network consultant deploys a cloud telephony solution themselves.  

Tags: Cloud Telephony, Phone Service for Computer and Network Services Co

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