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5 Events Signaling it is Time to Change Phone Providers

Posted by Mark Greim on Dec 4, 2018 9:50:00 AM

Changing phone providers isn't (and shouldn't be) top of mind for most businesses.  Investing in and managing the core business is always the priority, with infrastructure investments left to wait for the right time.  So, when is the right time?  There are some advantages from a strategic and efficiency standpoint that could make sense to implement at any time, but there are also some clear events that signal that it is time to change phone service providers and move to a VoIP phone system.

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Tags: Hosted VoIP, Phone System Replacement, Moving Phone Service, Telecom Term Agreements

My Phone Company Loves Me....Not!

Posted by Mark Greim on Aug 28, 2018 9:41:55 AM

The fact is that analog-based business phone systems and service are becoming a dying breed. Many businesses are waking up to the fact that their phone service company has given them little reason to remain a long-term and loyal customer. As businesses have made the switch to VoIP phone service throughout the last decade, traditional phone service providers have been grasping to hold onto their margins and their customers. Let's examine the evidence:

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Tags: Changing Phone Service Providers, VoIP Phone Service, Telecom Term Agreements

Reminder:  Your Telecom Term Contract is Expiring

Posted by Mark Greim on Aug 18, 2016 1:55:46 PM

This is the year! You placed a reminder on your calendar that your business telecommunications term contract is expiring.  Every year, you've been burned by the dreaded auto renewal provision that is in the fine print somewhere and this is the year you are going to break from the shackles of term contracts and make a change in your phone service!

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Tags: Hosted VoIP, Telecom Term Agreements

Why Sign a Term Contract for Your Business Phone Service?

Posted by Mark Greim on May 19, 2010 8:28:00 AM

You don’t need to sign a term contract for your phone service!  Simply put, traditional business telephone providers want to lock you in, and term contracts in exchange for something is how they do it.  It’s all about creating a guaranteed return on their marketing and sales investment. 

Examples of methods utilized to coerce you into signing term agreements are:

1.   Special promotional or advertised pricing is only available with a term agreement

2.   Up-front installation or other “activation” fees are not waived without a term agreement 

Once you’ve signed a term agreement with your phone service provider, you pay penalties for early termination and service downgrades. Additionally, you may face auto-renewal notice requirements that, if missed, can lock you in for another year or longer.   Finally, many of these contracts don’t provide you with price protection.  Check the fine print to see if the rates are subject to change without notice. 

If you are in a contract or are contemplating moving forward with one, be sure to ask for the terms and conditions.  Many times these contracts are essentially a sales order that references terms and conditions in an obscure or difficult to find location on the phone service provider's website!  This is where you'll find the auto renewal provisions, rate change provisions and other n0t-so-customer-friendly terms.  If you signed a contract, you may find that you've already been subject to an auto renewal based upon the notice you are required to give if you are not planning on renewing.

There are business phone providers out there who are willing to earn your business every day without the protection of a term contract.  At sipVine, we believe that our advertised or current price schedule should be uniformly applied and available to everyone who wants to use our service.  We also stand on the principle that customers deserve the right to change providers if the service does not meet their expectations.  It may not be a standard business practice for the telecom industry, but it is a fundamental way of doing business for sipVine. 

So, as you are evaluating a change in your phone providers, suggest that you can receive advertised prices without signing a contract with other providers and see if the providers will match that understanding.  If not, call us!

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Tags: Telecom Term Agreements, Business Phone Service

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