You don’t need to! Simply put, traditional business telephone providers want to lock you in, and term contracts in exchange for something is how they do it. It’s all about creating a guaranteed return on their marketing and sales investment.
Examples of methods utilized to coerce you into signing term agreements are:
1. Special promotional or advertised pricing is only available with a term agreement
2. Up-front installation or other “activation” fees are not waived without a term agreement
Once you’ve signed a term agreement, you pay penalties for early termination and service downgrades. Additionally, you may face auto-renewal notice requirements that, if missed, can lock you in for another year or longer. Finally, many of these contracts don’t provide you with price protection. Check the fine print to see if the rates are subject to change without notice.
There are business phone providers out there who are willing to earn your business every day without the protection of a term contract. At sipVine, we believe that our advertised or current price schedule should be uniformly applied and available to everyone who wants to use our service. We also stand on the principle that customers deserve the right to change providers if the service does not meet their expectations. It may not be a standard business practice for the telecom industry, but it is a fundamental way of doing business for sipVine.
So, as you are evaluating a change in your phone providers, suggest that you can receive advertised prices without signing a contract with other providers and see if the providers will match that understanding. If not, call us!
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.