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Hosted VoIP: Full Service vs. Self Service

Posted by Mark Greim on May 20, 2015 11:21:10 AM

One of the big debates between providers of Hosted VoIP services centers around whether to off source account servicing to the customer or deliver account maintenance activity as a part of the service.  In either case, it can be a point of differentiation.

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Tags: Changing Phone Service Providers, Phone System Administration

Business Choose Hosted VoIP and Get Out of the Phone Business

Posted by Mark Greim on Apr 15, 2011 9:00:00 AM

More businesses are making the move to a hosted digital phone service platform and freeing themselves from the costs associated with maintaining their phone system.  Cloud computing and other hosted applications are making their way into the norm as businesses look for ways to refine their cost structure and minimize investments with a high potential for technical obsolescence.  Phone systems fit into this decision trend in many ways.

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Tags: Technology in Business, Benefits of VoIP, Phone System Administration

Consider Hosted VoIP to Lessen Phone Administration

Posted by Mark Greim on Jan 25, 2011 5:12:00 PM

Many businesses are turning to a Hosted VoIP solution to free themselves from the costs of administering their phone service.  These costs come from a variety of sources, whether it is in-house technician time or vendor-based phone equipment services.  All can be virtually eliminated with the selection of the right hosted VoIP service provider for your business.

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Tags: Hosted VoIP, Phone System Administration

sipVine Blog | Why Pay for Phone System Administration?

Posted by Mark Greim on Jun 16, 2010 11:05:00 AM

Many small businesses pay for each time they make adjustments to their phone system.  At sipVine, normal volumes of moves, adds, and changes are included in the monthly phone service charge.

When companies have a need to move phones, add or change employees, or make changes in their call flow or configuration, they typically need to engage the services of their equipment vendor or a phone service vendor to make these changes.  Thus, they enter into service agreements, pay trip charges, or incur per hour charges to implement these basic and sometimes routine adjustments.

sipVine’s Hosted VoIP Service includes the central administration of our customers’ phone system, with up to ten moves, adds, and changes included in our monthly service rate. Rarely does a customer need more than ten changes to be made in a month and most, if not all, changes can be administered without an on-site service call.

One of the inherent benefits of a hosted VoIP platform is that the phone system is centralized in our secure data facility off site.  This allows us to remotely make any changes a customer may need.   Simple things, like moving a phone to another office or location (even an external location), only require the customer to plug the phone into their Ethernet connection or active internet connection and the phone automatically registers. 

More complicated changes, like changes in call flow or the activation of previously unused features, such as call park or paging, can also be administered remotely.  Thus, customers are free to adjust their communication processes to how it best serves their business without any concern over the cost of making such changes.

Finally, major changes, like moving the entire office to a new location, do not generate charges that typically are experienced with the moving of a phone system.  The new location needs to be built out for their LAN needs and the phones simply need to be moved to the new location and plugged in! We are happy to work with our customers to establish a move routine that does not generate any down time associated with their moves.

How refreshing and simple is that?  Call us to find out more!   

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at  sipVine a provider of a variety of  digital phone solutions  and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 
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Tags: Hosted VoIP, Phone System Administration

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