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5 Reasons Small Businesses Choose Hosted VoIP

Posted by Mark Greim on Dec 13, 2017 9:33:00 AM

Small businesses are the lifeblood of America and the driving force behind the proliferation of Hosted VoIP phone service.  According to a 2016 report by Babson College, small businesses make up 99% of the employers in the United States and existing businesses account for 60% of the private sector's net new job growth.  This statistic emphasizes the importance of a flexible, scalable phone system for small business and is one of the many reasons small business chooses a Hosted VoIP platform.

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Tags: Hosted VoIP phone service, small business phone service

Tear Down Walls with Business VoIP

Posted by Mark Greim on Jan 30, 2017 10:30:00 AM

Leave the talk around building walls to the American political scene.  As a business owner, your business will benefit by figuratively tearing down walls and removing barriers to communication with the help of a Hosted VoIP phone service.  With Hosted VoIP, the walls of your business become translucent, as your phone system is no longer confined to your physical location.  Additionally, as the world becomes more and more "always-on" in terms of communication, your business can adjust communication practices to meet the evolving demands of your customers.

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Tags: Hosted VoIP phone service, Phone Service for Multiple Locations, virtual workforce, Business VoIP

Hosted VoIP. Now That's Customer Service!

Posted by Mark Greim on Sep 14, 2015 10:09:00 AM

Hosted VoIP companies are making their mark at delivering customer service, taking advantage of their unique position with their customers.  Everyone has experienced the low standard setting level of support and service from large, traditional telecommunication carriers and even some of the larger VoIP providers.  There are many Hosted VoIP providers who have taken the opportunity to create a higher standard of customer service and reset the expectations of the business community. 

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Tags: Hosted VoIP phone service

Marketing & Advertising Firms: A Target Market for Hosted VoIP

Posted by Mark Greim on Jun 25, 2015 10:36:15 AM

When looking at the customer demographics of Hosted VoIP buyers, professional service firms represent the largest category.  Marketing and Advertising firms are included in this category and are moving their phone services to Hosted VoIP at a rapid rate. 

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Tags: Hosted VoIP phone service, phone service for professional service firms

Tips for Porting Over Your Old Phone Number to Hosted VoIP

Posted by Mark Greim on Aug 5, 2014 10:21:00 AM

One of the most important factors in the health and success of any business is making sure that your customers know how to get ahold of you. After all, it's a highly competitive world out there for any business, and your customers are busy people. They're not going to spend a lot of time trying to track your company down, they'll just take their business elsewhere. 

That's one of the reasons it can be stressful to contemplate changing your business phone service. Even in this digital age, customers still need to be able to call in, and you may've had the same phone number for years. Nobody wants to change their number and risk their customers not being able to reach them. If a customer calls and finds that your number is no longer in service, chances are they'll assume that you've gone out of business, and that's not good for anyone. 

Fortunately, transitioning your business to hosted VoIP phone service has never been quicker, easier, or smoother, and regulations allow you to keep your existing phone number, even when you switch service providers. So there's never been a better time to make the switch to VoIP phone service than right now! Hosted VoIP can provide you with all the services and amenities that you've come to expect, plus improved reliability, call quality, and customer service. But even though switching to hosted VoIP is straightforward and hassle-free, there are still a few things to keep in mind to help make sure that the transition is as smooth as possible, and ensure that your customers can stay in touch with you. 

When you decide to make the switch to a new provider, ask your current provider for a copy of your Customer Service Record (CSR). That will provide you with all of the necessary demographic information that your new provider will need to set up your account so that you avoid delays or rejections. 

Allow at least two weeks for the processing of the port. During this time, your service will still be active on your old phone system.  The Hosted VoIP phones will be configured and installed prior to the changeover.  When the port occurs, the service will be live on the new phones within minutes.

If you have a DSL circuit attached to the number that you're porting over, you'll need to get it re-provisioned during the transition or your DSL will go away when the number ports. It's a simple enough process, but one that can cause big problems if it's not taken care of, so ask your service provider about it when you contact them. 

Once the port is complete contact your old carrier and make sure that any numbers that you no longer need are cancelled, so you don't end up with bills down the road for services that you weren't using. 

At sipVine, we know the importance of good communications to business, and that's why, when you call us, you'll always get the very best in personalized service. If your business is ready to transition to hosted VoIP phone service, give us a call today, and we'll help you get the ball rolling!

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

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Tags: Hosted VoIP phone service

Ditch the Phone Company for Your Phone Service

Posted by Mark Greim on Jul 30, 2014 1:14:00 PM

Imagine this: You buy a car, but you can't drive it until you go to another company to get it turned on. And whenever there's a problem with your car, it could just as easily be the car itself—in which case you'd have to take it to a mechanic—or a problem with that second company that activated it. That's kind of what it's like to have phone service through a traditional phone company. The company provides the service itself, but the phones and any other related equipment are your problem. 

Doesn't it make sense to have your phone service provider be the same person who provides your phones and all the other related equipment? No more buying and maintaining bulky and expensive private branch exchanges (PBXs), and no more calling the phone company only to be told that the problem must be with your system, or vice versa. 

With hosted VoIP from sipVine, your phone service provider is also your phone provider! And there's no need for private branch exchanges or other bulky equipment. All that is handled in the cloud, meaning that all you need to invest in are hosted VoIP phones, which are completely supported by the same friendly and knowledgeable customer service staff who provide you with personalized assistance with your hosted VoIP phone service. That means no PBXs, no phone cabling, none of the hassle and expense that comes with installing and maintaining your own in-house phone system. 

Maybe best of all, it means that if something goes wrong, or if you have a question, or if you want to upgrade or make a change, there's only one number you call. Whether you're dealing with your phone system or your phone service, you'll always call the friendly folks at sipVine. And because sipVine specializes in providing hosted VoIP phone services to businesses just like yours, we know the importance of good communication. That's why you'll always talk to someone who knows the needs of your business. At sipVine, you won't be just another customer number, you'll be part of the sipVine family. 

Hosted VoIP offers businesses like yours unparalleled service, scalability, ease of administration, cost savings, and crystal-clear call clarity, not to mention all the features and options that you demand. Plus, it just feels right to get your phone service from the same place that you get your phone system. Tying the two together is just good business, keeping them separate just doesn't make sense. That's why there's no better time than today to leave the old phone company behind and follow your phone service to hosted VoIP. 

No matter what your company's needs, hosted VoIP from sipVine can deliver, so give us a call today, and let us show you what hosted VoIP can do for your business!

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

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Tags: Hosted VoIP, Hosted VoIP phone service

5 Ways to Know if Your Business is Ready for Hosted VoIP

Posted by Mark Greim on Jun 27, 2014 2:35:00 PM

Here at sipVine, we're obviously big believers in hosted VoIP. We know that hosting your business telecommunications service in the cloud is one of the fastest growing trends in the industry because hosted VoIP phone service gives you options, amenities, and service that other providers just can't match. But we also know that switching your phone service is a big decision, and, like with any business decision, timing can be everything. So here are 5 ways to tell if your business is ready to make the switch to hosted VoIP:

1. Your current phone system is out-of-date. Maybe you've got phones that are falling apart, the numbers are wearing off the keypads, wires are fraying, or maybe your phone system itself is getting old and failing, and parts or replacement phones are no longer available. And when you do place a service call, you get hit with a fee. Maybe your current system simply isn't delivering the call quality or range of features that your business demands.

Whatever the problems with your current system, hosted VoIP can solve them, not just today, but down the road. With hosted VoIP, it's incumbent on your provider—rather than you—to keep the system and the handset line-up current. You'll never have to worry about obsolescence again. If your phone goes bad, you just replace it with a current model supported by your VoIP provider, rather than having to replace all the phones, or a whole system.

2. People get excited when they hear you can get caller ID. Difficult as it is to imagine, there are still plenty of phone systems in play that don't deliver caller ID to the phone! In this world of smartphones and mobile devices, that kind of feature seems so basic, but many people are over the moon when they hear that it's available from hosted VoIP. Imagine their excitement when they hear about the other enterprise level features you can get with your VoIP service, such as on-phone corporate directories, automated attendant features, customized on-hold music or messages, voicemail notification to cellphone, and many more!

3. You're ready to replace your on-site system. If it's time to replace your current phone system, you may find price-checking on-site systems to be a daunting prospect. You can pay more for an on-site phone system than you've probably spent on infrastructure for your whole office in the past two years. Not only that, but you'll have to dedicate internal resources to programming and maintaining the system. With hosted VoIP, all you buy are the handsets. Everything else, your dedicated VoIP provider brings to the table, and maintains for the long haul!

4. Your business is relocating. If you're moving your business anyway, there's no better time to leave behind that bulky private branch exchange system and make the transition to hosted VoIP. Try pricing out what it'll cost to move your old phone system—it's probably more than you can sell it for on Craig's List. Instead, try selling it to reseller, or leaving it as an incentive for the next client.

5. You've called your current phone company and had to endure the voice recognition routing process. Everybody's experienced it, and everybody hates it. Calling up, wading through a sea of ever-changing menus that never quite offer what you need. You never talk to the same person twice, and whoever you talk to certainly doesn't know you, your business, or how your phone system is programmed. Luckily for you, hosted VoIP from sipVine is different. Because we combine the phone service and the phone system under one umbrella, we can diagnose and treat any problem you may have in the same call.  Additionally,because we put our service to our customers first, when you call us, you'll always be talking to someone who knows you, knows your business, and knows the ins and outs of your VoIP phone system.

Whatever your reasons, if it's time to switch your phone service, then it's time to give hosted VoIP from sipVine a try. We know that once you do, you'll never go back. In fact, we're so confident of it, there are no long-term contracts to sign. We believe that our superior features, service, and call quality will be enough to keep you as a loyal sipVine customer, without having to wave contracts or cancellation fees over your head.

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

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Tags: Hosted VoIP, Hosted VoIP phone service

Moving Your Business? Leave Your Phone System Behind!

Posted by Mark Greim on Jun 25, 2014 11:25:00 AM

Moving is one of the toughest and most complicated things that your business will ever have to do, but at the same time, chances are just about every business will do it at some point or another. According to the U.S. Census Bureau, around 40 million people move every year, and while there's no similar statistic for businesses, there are a lot of reasons why businesses might consider heading to greener pastures. The five biggest reasons that businesses decide to relocate are the need for upgraded or expanded facilities, labor and workforce issues, new market opportunities, an attempt to lower costs or increase cash flow, and quality of life considerations.

Whatever the reasons, when it comes time to make a move, there's a lot to consider, and a lot to keep track of. As with any move, there's changing addresses, finalizing the deed or lease for the new place, selling or renting out your old location, managing the changeover, and, of course, moving all your stuff. But businesses face even more obstacles than homeowners when it comes time to move, and a business move can cost a lot if it isn't handled smoothly, not only in upfront costs but also in lost revenue.

After all, a homeowner just has to get all their stuff from point A to point B, unpack the boxes, get the phones and cable and whatever else all hooked up, and so on. A business move requires you to do all that—and more—while still keeping your doors open as much as possible, not to mention changing signage, letterhead, marketing materials, websites, etc. Nobody wants to lose income—or even customers—due to a lengthy and complicated move.

One of the biggest challenges businesses face when moving is staying in touch with their customers and business partners. You want your telecommunications access to be as uninterrupted as possible during the move, so that you don't miss any opportunities. That's part of why many businesses choose to leave their old phone system behind when they make the move to a new location.

There are a lot of good reasons to leave your old phone system behind when the time comes to make a move. For one, contrary to what you might think, it'll probably save you money. Moving a private branch exchange (PBX) is expensive and complicated, and leaving it behind means that you can use it as a selling point for future tenants or sell it to a reseller to get some cash-in-hand. Meanwhile, you also won't be worrying about the down time that comes with trying to haul your old phone system to your new location and get it set up. Instead, try a hosted VoIP phone service, which can provide you with all the telephony services that you've come to expect, along with the crystal clear call quality that you demand, all at a significant cost savings, both up front and in the long run.

Plus, if you're building out a new suite for your new location, you won't need to invest in phone cabling, as your hosted VoIP phones will share an Ethernet connection with your computers. Basically, all you'll need to buy are your phones, and the savings generated in the cable plant and not relocating your old system will often more than offset those modest upfront costs.

Businesses all over the country are switching to hosted VoIP for its scalability, ease of administration, cost savings, and unparalleled service. And if you're looking at a business move in your future, there's no better time to make the switch to hosted VoIP phone service, and leave your outdated phone system behind forever.

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

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Tags: Hosted VoIP, Hosted VoIP phone service

Why Businesses Feel Good About Switching to Hosted VoIP

Posted by Mark Greim on May 14, 2014 10:11:00 AM

In this highly technical age we live in, many businesses find themselves struggling to keep up with constantly changing technology. Staying on the cutting edge can appear impossible, and running to keep up can feel necessary, but exhausting. So it's nice when a technology comes along that businesses are happy to adopt. Hosted VoIP phone service is one of those.

There are a lot of reasons why businesses feel good about making the switch to hosted VoIP technology. Hosted VoIP is rapidly becoming the industry standard for business telecommunications systems because it's simple, reliable, and affordable, while still providing the kinds of custom options and crystal-clear call quality that businesses have come to rely on. Communication is the key to doing business, after all, and companies that switch to hosted VoIP services find that as their communications get clearer, their business gets better.

While still offering a host of customization options that let you tailor your phone system to the needs of your business, hosted VoIP can also simplify and decentralize your telecommunications system. Because it's hosted in the cloud—and not on-site at your office—hosted VoIP gives you added security and stability, while also eliminating the need for expensive on-site private branch exchange (PBX) systems and other high-maintenance equipment. Fully redundant servers protect your system, and ensure that, in the event of a loss of service, access is restored as quickly as possible.

So hosted VoIP is cost-effective, secure, reliable, and provides top-notch service, but maybe the biggest reason that you'll be happy switching your business over to hosted VoIP from sipVine is that you'll be dealing with a business like your own. Let's face it, most traditional telecommunications companies and even large national VoIP providers aren't like your business. We're talking about massive companies with thousands of employees. Chances are, in all the time you do business with them, you'll never talk to the same person twice. To them you'll never be more than a customer reference number, and they'll never be more than a voice on the phone.

As a business owner yourself, you know how good it feels—and how important it can be—to do business with like-minded companies, with someone you can connect with in a real and meaningful way. All too often, our interactions with the companies that provide our necessary goods and services are limited to an automated phone system, or the click of a button. With sipVine, you can count on a hosted VoIP provider that knows your business, and knows where you're coming from. More than just a voice on the phone or an anonymous email, sipVine wants to be your partner in better telecommunications service.

At sipVine, we're passionate about hosted VoIP, and we're excited to share it with other companies, and learn more about how they work, and how hosted VoIP can help them with what they're excited about. So give us a call today, and let us see how our business can help your business!

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of VoIP business phone services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

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Tags: Hosted VoIP phone service, business

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