You can find a lot of advice out there about how to grow your business, but what you may find less advice about is how to make sure you keep up with your business growth when it happens. We've all heard about some business that got too big, too fast, and ended up stretched way too thin to support themselves and their customers. "Too much success" may seem like an oxymoron, but it can happen if your infrastructure doesn't grow along with your business.
Hosted VoIP supports your business growth by making it easy to grow your telecom service alongside your business, so that it can expand to fit whatever size you need. Unlike with a traditional phone system, which requires expensive private branch exchanges and other equipment, with Hosted VoIP phone systems you never have to worry about system replacement. Adding new people to the system is as easy as ordering another VoIP Phone. Because a VoIP phone system is completely customizable, you can adjust your settings to fit the needs of your business and each individual employee.
It's just as easy to add locations to the phone service, whether in or out of town. Because your VoIP phone service is hosted in the cloud, the new locations will seem like they are on the same system, no matter where they are located. This provides your business with several advantages:
- Centralization of Functions - Hosted VoIP also allows for a variety of centralizing functions that can help you to manage your growing business. You can add locations but not duplicate functions by centralizing them. For example, you can centralize your customer service function at one location. Calls can be routed to this team via an auto attendant option or a transfer to the group speed dial.
- Decentralization of Functions – An alternative approach would be to create a decentralized team that handles the function for all locations no matter where they are located, providing your business with the flexibility of employing the right resource. The ring group or call queue for the function can route calls to wherever the team members are located.
- Number Assignments – You can assign new local numbers for other parts of the country where you're looking to grow your business, whether you have locations there or not. And those numbers can ring any phone you want, even in your home office. Employee direct dial numbers can be based upon where they are located or where your home office is located depending upon your brand strategy.
Business growth comes down to providing exceptional service. If you satisfy your customers consistently and admirably, then you're likely to attract more customers. To provide exceptional customer service, your business must have an infrastructure that can support expansion and to make sure that you can deliver.
Hosted VoIP phone service supports your expanding business and offers a lot of opportunities for enhancing your customer service. VoIP gives you the ability to easily set and adjust auto attendant features for those times when there's nobody around to answer the phone. It also provides a host of options for advanced call routing and access to mobile employees, making sure that there is always somebody to answer the phone and that the call gets to the right person to address the customer’s need.
Whatever the current size of your business, odds are you'd like to see it grow. Hosted VoIP phone service from sipVine can help you grow and support your business. With the right system, no matter how big your business gets, you can always give the kind of exceptional customer service that you want to be providing.
Is it time to make the switch to a Hosted VoIP provider who can deliver the customer service your business deserves? Make every interaction with customers count with the help of sipVine's complete business communication solution! sipVine provides Hosted VoIP services to businesses across the United States. A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!