Blog

VoIP Should Adapt to Your Organization

Posted by Mark Greim on Dec 30, 2013 10:58:00 AM

New technology brings a lot of pluses to the table of any business, but incorporating new technology also requires adaptation. It's not always easy to adopt technological advances into your daily operations. Sometimes it requires substantial upfront investments in money, manpower, or time. Sometimes it means delays or time to get the bugs worked out of the system. Sometimes it just means being willing to learn something new. But keeping on top of new technology that can benefit your day-to-day operations and customer satisfaction is essential to successful business.

While that may mean that sometimes you have to adapt to new technologies, VoIP technology should adapt to you and the needs of your organization. Like any new technology, the purpose of VoIP is to make your business run smoother, improve customer service, and make your life easier. To that end, VoIP offers a host of flexible features that can be adapted to fit the needs of your organization. Hosted VoIP phone services from sipVine are budget friendly, don't require a significant upfront capital outlay, and offer customized deployments for all of your business needs, large or small.

Modern VoIP phone technology brings with it a lot of benefits that older phone systems couldn't manage, including direct dial, voicemail and inbound faxes to email, voicemail notifications to cell phones, unified messaging, on-phone corporate directories, IT and telecom support, and a variety of other advances that can help bring your phone system into the future. In addition to our VoIP services, sipVine also offers VoIP-enabled phones that boast a wide range of labor-saving and organizational features such as call waiting, caller ID, call transferring and forwarding, ad-hoc conferencing, group paging, intercom, and more.

Customized deployment means that you only pay for the services that you need for your business. At sipVine, our flat-rate service models include unlimited local and long-distance calls, and we offer price points on a sliding scale based on the number of users on your system, including low-usage phones (such as those in break rooms and conference rooms) priced at our lowest tier. Hosted VoIP has the added benefit of allowing you to turn over the administration of your phone system to sipVine. There's no longer any need for an expensive and maintenance-intensive private branch exchange (PBX) for your phone system. sipVine hosts the VoIP system, and handles the administration as part of our monthly flat fee, so you know what you're getting in advance, and pay for only what you want.

Many new technologies pay off in the long run, but require a lot out of you in advance. VoIP from sipVine gives you the best of both worlds, paying dividends in savings and performance, while adapting to suit the needs of your business from day one.

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

Read More

Tags: hosted digital phone service, VoIP Trends in Business, Business Digital Phone Service, small business phone service

10 Ways to Spot a sipVine Customer

Posted by Mark Greim on Dec 23, 2013 1:06:00 PM

Who are sipVine's customers? Anyone who needs a good, affordable, flexible solution for their organization's phone system. But there's more to it than that. There are many ways you can spot a sipVine VoIP customer. While they come from all walks of life, and all types of business, they've always got a few things in common. sipVine customers are:

Happy – There are few things in life more satisfying than when something works exactly as it's supposed to, and with sipVine's VoIP service, our customers have a lot to be happy about. Our commitment to customer service ensures that anything that goes wrong is handled quickly, efficiently, and with a minimal disruption to our client's business, so that our customers can keep that smile on their face.

Secure – At sipVine, nothing is more important to us than the security and privacy of our customers. Our hosted platform features fully-redundant servers in a secure data center, and our customizable built-in disaster recovery program lets our customers maintain control even in the event of an interruption of service.

Well-connected to their customers – VoIP phone service from sipVine ensures that our customers are always in touch with their customers clearly, easily, and efficiently. It's our business to make sure that our customers can do business.

Flexible – sipVine customers are highly adaptable entrepreneurs and business leaders, riding the wave of new technology, and they expect us to be just as flexible. That's why we offer customizable deployment packages to ensure that our VoIP plans fit the specific needs of our customers.

Efficient – There's a reason that customers choose VoIP phone solutions. They want to get more done, and they don't want an outdated phone system getting in the way. Our customers have a lot to do, and they need solutions that will help them get it done as quickly and efficiently as possible.

Cutting-edge – Hosted VoIP phone service allows our customers to future-proof the phone system at their business. sipVine stays on top of new technology, and helps implement it seamlessly into their VoIP system, with no more need to worry about old phone systems becoming obsolete. Plus, our custom-tailored feature deployment means that our customers can add their own personal touches to their phone systems.

Confident – Our customers need to be able to have confidence in themselves and their business, which means they need to be able to feel confident about the performance of their phone systems. That's why they rely on sipVine. Our round-the-clock observation, maintenance, and support of our hosted VoIP systems give our customers the peace of mind they need to run their business.

Savvy – Our customers want the best from their phone systems, but they also don't have money to burn. They want a good return on their investment, and they know that VoIP phone systems can save money not just on installation, but also down the road in monthly service charges, maintenance, and administrative costs.

Forward-thinking – VoIP customers are looking to the future, not just in terms of riding the crest of new technology, but also in terms of business growth and cost savings. Hosted VoIP from sipVine allows our customers the flexibility to easily adjust their phone systems to changing business needs and new challenges, while also offering them cost-saving benefits in the long term.

Satisfied – Above all else, sipVine customers are satisfied. We consider it our duty to ensure that our customers receive the best possible service, and we're so committed to it that we require no long term contracts. We believe that our service speaks for itself, and that our customers will be so satisfied that they'll be happy to keep coming back to us month after month.

If you think you've got the makings of a sipVine customer, give us a call today to learn more about our VoIP phone solutions!

About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.

Read More

Tags: voip business phone system, Business Digital Phone Service, small business phone service, VoIP Phone

Declare Your Independence from Big Phone Service Providers

Posted by Mark Greim on Jul 2, 2010 8:48:00 AM

With Independence Day approaching, it’s a great time for businesses to evaluate their phone service provider and determine if the relationship is mutually beneficial.  Is the extent of your relationship your receipt of a monthly bill?  Is your service provided by a series of off-shore call center representatives? Are you charged for a dispatch of a service technician?  Declare your independence from these practices!

I’ve personally worked for large phone service companies, and I know clearly that the non-published goal is to meet or exceed Wall Street expectations on a quarterly basis.  In a time where competitive influences have created customer churn for these companies, the focus is all about margin protection.

At sipVine, our stated goals are delivered to our business customers everyday:

·       Minimize your up-front investment;

·       Improve your communication functionality;

·       Lower your administrative costs; and

·       Maximize your monthly recurring savings!

How do we accomplish this?  First and foremost, we are a provider of both the equipment and phone service, allowing us to deliver a reliable and purposeful solution that is customized to meet the needs of your business.  We have multiple platforms as well.  The hosted digital phone solution reduces your up-front investment while providing state-of-the-art communication functionality to your business.  Our on-site digital phone solution is a full featured phone system that is priced much less than the well known phone system providers.

We also do not deploy bundling schemes.  All of our features and services are included in our low monthly rate per user.  This includes all of your local and long distance calls as well as your phone system administration.  sipVine can deliver our services across this great country, so if your business operates in multiple states, you can benefit from having all of your locations utilizing the same platform and service provider.  Finally, sipVine absorbs all surcharges and fees that the big providers conveniently pass through to their customers. 

Certainly, our goal is also to grow, but we believe that growth comes from a relationship with our customers that is mutually beneficial and not influenced by investor and Wall Street analysts profit expectations!  Begin drafting your declaration of independence by contacting sipVine today!

About the author:  Mark Greim is the Vice President of Sales and Marketing at  sipVine a provider of a variety of  digital phone solutions  and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

 

Read More

Tags: Business Digital Phone Service

Embrace New Technology with Business VoIP Phone Service

Posted by Mark Greim on May 3, 2010 9:06:00 AM

It’s truly amazing what has occurred over the past thirty years from a business improvement standpoint. VoIP Phone Service is just one example of a new technology that can do wonders for your business.  Consider the following innovations just in this generation from a before and after standpoint and what they have meant for your business:

·       Data Processing to Personal Computing

·       Land-line Phones to Cellular Phones

·       Print Media to Electronic Media via the Internet

·       Business Letters to Emails

·       Wired Networks to Wireless Networks

·       Yellow Pages to Search Engines

·       Analog Phone Service to VoIP Phone Service

I’m clearly dating myself to say that I worked in the “before” era.  Times were much simpler, yes, but it’s hard to argue with the huge improvements in business and personal productivity that exist today.   So, how does Business VoIP Phone Service fit into such an impressive list of business improvement innovations?

Voice over the internet (VoIP) powers the class of service Hosted VoIP Phone Service. Simply moving voice traffic over the same connection as your data traffic allows for a convergence of technology that drives many benefits. 

 

1.     Unified Messaging – delivers voice mails and faxes to your email, allowing you to access them anywhere through your smartphone and maintain digital records if you so choose.

2.     Call Detail Reporting and History – we all love our cell phone directories, call history, missed calls, and the like.  How about that same technology on your business phone available at a touch and through reporting?

3.     Investment Options – businesses can now choose the level of investment relative to their phone system required to flexibly run their communications.  A Hosted VoIP phone solution allows for flexibility in sizing and is scalable to the business.

4.     Mobility / Accessibility – with Business VoIP Phone Service, your business phone is no longer tied down inside the walls of your business.  Anywhere high speed internet is available, you can use your business phone and appear just as if you were in the office.  This means that you can make your workforce virtual nationwide if the need fits. Forwarding direct dial numbers and extensions, soft phones to laptops and cell phones, and even duplicate VoIP desk phones with your same number allows you to never miss a call!

5.     Freedom to communicate – most Business VoIP Phone Service providers allow for unlimited local and nationwide calling in their service fee.  This has saved businesses a great deal of money.  Plus, you can re-emphasize verbal communication with your customers and prospects.

6.     Custom programming– good VoIP Phone Service providers can leverage the technology to customize the phone system to work exactly as your business requires.

There’s more to come! As technology and businesses evolve, continued advancements are no longer just on the horizon, but well within our sights.  Continue the advancement of your business by switching now to a VoIP phone service platform and ensure you will maintain your competitive advantage by embracing technology!

sipVine provides Hosted VoIP services to businesses across the United States. A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!

 

Read More

Tags: Technology in Business, Business Digital Phone Service

Get More Information

Recent Posts