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The Evolution of the Voice Over IP Marketplace

Posted by Mark Greim on Aug 15, 2017 10:18:00 AM

Now that we have a little longevity to the VoIP for business Marketplace, we can see that the market has evolved quickly with traditional market maturation undertones.  What may have been a surprise to us all is how quickly businesses moved to the new technology, as voice over IP installations are the preferred solution when compared to the old analog phone technology.  Even more surprising was how slow to respond were the traditional large telecommunication companies.  They have effectively ceded the business phone service market to VoIP providers, relegating themselves to wholesale roles.  Let's take a view of how this market has evolved.

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Tags: Technology in Business, VoIP Trends in Business

If it isn't broke....ah, go with Hosted VoIP anyway!

Posted by Mark Greim on Jun 14, 2016 12:24:52 PM

Finally!  The last of the businesses remaining on their antiquated analog phone systems are making the move to Hosted VoIP.  This communication model has proven itself over the past decade and is now the platform of choice for businesses. 

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Tags: Hosted VoIP, Technology in Business

Why is VoIP the Technology of Choice for Business?

Posted by Mark Greim on May 13, 2016 10:11:41 AM

These are exciting times for businesses across the country, as the infrastructure supporting technological advancement has expanded dramatically.  With the introduction of superfast internet speeds available to businesses by Google Fiber, and followed by competitive responses from other providers, the backbone of this infrastructure now allows businesses to make technology choices they were not able to in recent years.  Businesses are taking advantage of this opportunity to invest in cloud applications and technology to improve their processes as well as margins.  This includes investments in voice over internet (VoIP) systems and service.

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Tags: Hosted VoIP, Technology in Business

Moving to Gigabit Internet?  Prepare Your Infrastructure.

Posted by Mark Greim on Feb 16, 2016 11:04:26 AM

As Google Fiber continues with its construction of a fiber network and expands its business internet service to additional cities across the country, businesses of all sizes are preparing to reap the benefits of superfast internet speeds and expanded capacity.  Normally, these superfast speeds will approach 1000mb/s.  Traditional bandwidth providers are responding to Google Fiber with speed expansion and lower prices of their own.  Competition in this area is benefitting businesses and they need to be ready to take advantage of it.

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Tags: VoIP Bandwidth Requirements, Technology in Business

Why Reward the Telephone Company?

Posted by Mark Greim on Oct 14, 2015 8:48:00 AM
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Tags: Technology in Business, Changing Phone Service Providers

How Insurance Agencies Thrive with Hosted VoIP

Posted by Mark Greim on May 13, 2015 11:00:00 AM

From independent insurance brokers to multi-location agencies, the insurance industry has harnessed the power of hosted VoIP services to enhance their customer service experience.  Additional benefits are found in the economics, as these organizations do not have to purchase an expensive in-house system to achieve the benefits derived from a hosted VoIP platform.  Listed below are several examples of how insurance companies have utilized VoIP to improve their customer service:

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Tags: Phone Service for Insurance Agents, Technology in Business

Ride the Wave (or Cloud) with VoIP Technology

Posted by Mark Greim on Sep 13, 2013 11:40:00 AM

It was just a few short years ago when businesses needed to be educated on the merits of hosted VoIP.  At sipVine, we receive calls every day from businesses who have already decided upon going with a hosted service for their voice telephony.  This is a drastic change from years past, as callers were inquiring about a phone system or service, and had to overcome fears of running their service over the internet to an off-premise system.

In particular, small to mid-sized businesses are investing less and less in on-site systems and moving to the cloud for their telephony and other applications. There are several driving factors in this change:

  • General Business Climate Improvement – Through the recession, businesses deferred spending on infrastructure, keeping their older systems in play and, in many cases, on life support.  As economic conditions have improved, businesses are in a position to take advantage of the technological improvements that surfaced in the previous decade.  The good news with deferring the investment on VoIP is that stronger providers have emerged and are now thriving.  Businesses have a choice, and the top providers have different areas of strength to match with the needs of the business.
  • Low Up-Front Investment – Upgrading technology is not overwhelming with a Hosted VoIP system.  Instead of investing in the on-site system and server, businesses are simply purchasing the VoIP phone handsets or softphones.  Additional minor equipment may be necessary for analog device conversion, such as a fax machine.  This level of investment is a fraction of what it will be when compared to an on-site service.
  • Flexible Deployment – With a hosted system, it doesn’t matter where the phones are located.  Thus, businesses may outfit their office as well as deploy a work at home model as the situation warrants.  If businesses have multiple branch offices, they can all be on the same system and take advantage of centralization of functions, peer to peer extension dialing, and general cost savings through scale pricing offered by the hosted providers.
  • Technology Improvement – It is amazing to hear what some companies have been suffering through the past several years.  Simple things like caller ID receipt and direct dial numbers are table stakes with VoIP technology, but many analog systems didn’t allow for such features.  Personal voicemail boxes with voicemail to email are welcomed additions for businesses suffering through old technology.  But, there are many advanced communication features and opportunities for custom programming so that the new system is built to meet or advance your voice communication practices.

Has your business hopped on the wave?  It is worth an exploration.  Give us a call and we’ll help you it!

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

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Tags: Technology in Business, Phone System Replacement, Cloud Telephony

sipVine Blog | How to Determine the Best Phone Service Provider

Posted by Mark Greim on Jun 27, 2012 8:48:00 AM

Deciding upon the best phone service provider can be challenging for any business.  Given new technology, there are a host of new options available to you in the marketplace and you are no longer bound to your traditional telephone provider.  You should start by determining your organization’s ability/desire to utilize new technology in your communication practices and identifying the characteristics of a phone service provider that will meet your expectations.

If your company desires to utilize new technology in your communication practices and you want to keep the capital expenses low for such an endeavor, you can consider a hosted phone service provider.  This literally opens up the competition to a number of great providers.  These providers provide both the phone service and phone system, as the phone system is provided in a cloud environment and the service is delivered over the internet.  Additionally, if your company has points of presence in multiple cities or has virtual employees, they all can be on a common phone system and you can consolidate service providers!

The process of narrowing down your potential list of hosted phone service providers can be
quite daunting.  Set your expectations high, as new entrants in this marketplace have helped push customer service to new heights.  Here is a list of questions for potential service providers that can help you narrow the list:

  1. Describe your approach to customer service.  Do I have an account team to rely upon?  How are requests for service handled and are there multiple ways to create a service ticket?
  2. Do you conduct a consultative session with me on customizing the configuration for the hosted phone service so that it conforms to how we do business?
  3. How do you handle VoIP voice quality management?  Do you deploy a device on our network or do you manage this solely by bandwidth expansion?
  4. Describe your hosted platform.  Is it located in a secure data facility?  What redundancies are built in? 
  5. What disaster recovery options are available to me with your service?
  6. Given our industry, what features do you believe we will benefit the most from?

These questions will help qualify candidates and you can narrow down competitiveness of bids from the providers who answer the above qualifications to your satisfaction.  First and foremost, judging the potential provider on their willingness and ability to get to know you and your needs through the qualification stage is a great indicator of the type of service they will provide.  Those providers who are experienced in working in multiple industries and can provide the consultation necessary to appropriately customize the solution to meet your expectations will clearly rise to the top.

Many focus on the features, coolness factor, and price, but fail to be able to truly understand your business and what is important to you.  Your business deserves to be supported by a provider who can be seen as your phone department rather than a vendor.

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

 

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Tags: voip service provider selection, Technology in Business, Changing Phone Service Providers

Digital Phone Solution for Smart Business…What is Smart Business?

Posted by Mark Greim on May 9, 2012 9:56:00 AM

At sipVine, our team has been asked occasionally to define “smart business” as it relates to our slogan, The Digital Phone Solution for Smart Business.  Although this is certainly an opinion, it is an opinion formed through many years of business experience.  Thus, we submit this list for your consideration and demonstrate the value of sipVine’s Digital Phone Solution against these attributes.

Smart Business….

  1. Endeavors to stay current with new technologies.  Migrating applications to the cloud is a trend that is clearly on an accelerating path.  Cloud telephony migration in the business community is a growing trend and will replace traditional analog services in the not too distant future.  sipVine’s hosted digital phone solution delivers many advantages consistent with bringing new technologies into the business.
  2. Develops partnerships with service providers and vendors. The best relationships are formed under a win/win scenario.  Selection of providers and vendors who share that goal improves the business climate and helps make the organization better.  At sipVine, our goal is to be seen as the phone “department” for our customers.  We have established multiple points of access to our service team and strive to deliver the perception that we are just “down the hall” when providing service, whether you are a local customer or a customer in another state.
  3. Creates efficiencies throughout the organization.  Delivering results that favorably impact the bottom line is an everyday objective of smart business.  Whether this is from direct savings on your phone service bill, or from efficiencies derived from the feature set of a digital phone solution, sipVine’s goal is to deliver these benefits to all of our customers.
  4. Continually improves communication practices with customers.  One of the best ways to retain and grow a customer base is to develop ways to refine and improve communication practices.  Digital phone technology allows for great flexibility and custom programming to achieve better and more customer pleasing communications.  sipVine has many years of providing service, and has built a solid list of best practices.  We combine a consultative approach with our flexible, custom design to absolutely deliver on this attribute of a smart business.
  5. Empowers workforce to delight its customer base.  There are many practices a smart business can deploy to empower a workforce.  In the context of a digital phone solution, the advantages are aplenty.  A hosted environment can provide a virtual environment for employees who are in the field with the customers from which to operate and communicate more effectively.  Custom automated attendants can route callers to the right employees to handle customer requests.  Call groups, queues, and other routines can be deployed to achieve maximum customer satisfaction.

There are many other attributes of a smart business, and we believe sipVine offers the digital phone solution to meet their needs!

 

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

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Tags: Digital Phone Service, Technology in Business

Outlook Positive for Cloud Telephony – Business VoIP

Posted by Mark Greim on Sep 29, 2011 11:17:00 AM

Driven by growth in the small business sector, cloud telephony service providers can expect a substantial increase in revenues over the next 12 to 18 months.  This business segment is gravitating toward hosted voice services and other cloud computing applications as a means to access advanced technology for their business without a large capital outlay.

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Tags: Technology in Business, Cloud Telephony, VoIP Trends in Business

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