Advantages of a VoIP Phone System for Branches

Posted by Mark Greim on Feb 22, 2022 1:34:00 PM

Businesses with multiple branch locations, whether locally-based or nationwide, can benefit from a common VoIP phone service platform.  Cloud telephony has made it possible for all business locations to appear as if they are on the same phone system.  There are several advantages that the business will gain through the common platform:

Centralized Reception – Businesses can implement a central phone number for all branches and consolidate the reception or auto attendant function at one location.  Or, they can route branch numbers to be answered at the central reception location.  Depending upon your selection of a VoIP phone service provider, you should be able to point as many local numbers as you have branches to a single receptionist for handling, regardless of the locality of the phone number. If there are multiple time zones involved, the right phone service provider should be able to create time of day routing routines to make this configuration work to your advantage. Centralizing reception will help reduce the number of employees required as well as create consistency in communication with your customers.

Another approach is to utilize multiple receptionists to handle incoming calls to all branches regardless of where that employee is located.  A ring group can be created that includes these employees.  Programmable line keys on the phones or an indicator before the caller ID field on the phone can allow this team to identify which location is being called.  

The flexibility in ring group programming can also allow for each branch number to have unique routing.  For example, calls to a specific branch can ring a local group first, then a back up ring group from the other branches.  The bottom line here is that you can identify how calls flow to each branch and calls can be handled across the enterprise.

User Advantages – Employees in all branches will be able to call, transfer, and conference other employees through extension dialing regardless of the location.  Additionally, a common company directory for employees and routinely called numbers can be programmed for all to use. 

Standardized Practices - A common phone system and service across all locations can streamline employee training and allow for easy movement of personnel from location to location.  Also, with similar call flow practices and auto attendant greetings, you create brand consistency across your organization.  Customers experience the same process and messaging regardless which location is called.

No Long Distance Charges – With most VoIP phone service providers, long distance calls are included in the monthly service fee.   Therefore, if your business operates branch locations in different parts of the country, you would no longer experience long distance charges for calls between branches or the corporate office.

Centralized Service Provider – By working with a single business VoIP phone service provider that can provide both the phones and the service coast to coast, your business will benefit economically.  Some providers can deliver quantity discounts through the consolidation of your service. Additionally, look for a provider who can perform your phone system administration for you.  They have the expertise to handle all of the programming and changes so you can focus on your business.

There are many advantages to make the shift to a VoIP phone service provider, but for companies with multiple branch locations, the above benefits really highlight what this technology can do for their productivity and financial efficiency.

Make every interaction with customers count with the help of sipVine's complete business communication solution! A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!

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Tags: Phone Service for Multiple Locations, Cloud Telephony

Teamwork Requires Communication: Phone Solutions for Mobile Workforces

Posted by Mark Greim on Sep 16, 2019 10:38:00 AM

To compete in the 21st century marketplace, businesses need to align their workforce with their customer's behavior and preferences.  There are many tools available to support this practice, with a Hosted VoIP platform being a key for internal and external communication strategies.

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Tags: Phone Service for Multiple Locations, virtual workforce, VoIP Mobility

Multiple Location Businesses Doesn't Mean Multiple Phone Systems

Posted by Mark Greim on May 13, 2019 10:07:11 AM

Businesses with multiple locations are perfect matches to reap the benefits of a Hosted VoIP phone system.  Standardizing the phone system and service across the entire organization creates operational efficiencies, financial rewards, happy employees, and delighted customers.

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Tags: Phone Service for Multiple Locations

Tear Down Walls with Business VoIP

Posted by Mark Greim on Jan 30, 2017 10:30:00 AM

Leave the talk around building walls to the American political scene.  As a business owner, your business will benefit by figuratively tearing down walls and removing barriers to communication with the help of a Hosted VoIP phone service.  With Hosted VoIP, the walls of your business become translucent, as your phone system is no longer confined to your physical location.  Additionally, as the world becomes more and more "always-on" in terms of communication, your business can adjust communication practices to meet the evolving demands of your customers.

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Tags: Hosted VoIP phone service, Phone Service for Multiple Locations, virtual workforce, Business VoIP

Virtual World, Virtual Companies, and Virtual Phones.

Posted by Mark Greim on Jul 22, 2015 2:39:29 PM
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Tags: Phone Service for Multiple Locations, VoIP Mobility

Support Your Business Growth with Hosted Phone Service

Posted by Mark Greim on Aug 7, 2013 9:20:00 AM

A Hosted Phone System and Service grows with your business with its inherent flexibility and affordability.  Cloud telephony has changed the model for telecom investment to the benefit of business start-ups and growth companies.  Traditional approaches to phone system investment made it necessary for companies to accurately predict their system needs in the face of over investment in systems when capital can be best used elsewhere or under building their system and dealing with replacement as growth occurs.  Hosted phone service has essentially made this approach a relic!

Because the physical phone system is no longer a requirement on-site and is managed by the hosted phone service provider, companies only purchase the desk phones or soft phones required for their business as it stands at that current time.  As employees requiring a phone are hired, additional handsets are purchased and deployed at that time.  The monthly service cost are typically built on a per user basis, as there are no more phone lines required or restrictions in terms of incoming or outgoing calls.  Therefore, companies are only investing in the capital and service as they need it.

The hosted service is basically a software program that can be re-configured as your company’s needs change.  Good hosted providers consult with you and build the configuration of the system to match your needs.  As you grow, your desire to change call flow, create departmental ring groups or queues, and institute other programmatic changes can be administered by your hosted provider.  Finding a provider that can serve as your phone department also helps keep your costs of maintaining and growing a system to a minimum.

Company growth also puts pressure on infrastructure costs from a facility perspective, whether you’ve outgrown your current location or need to explore additional branches.  A hosted phone system can help in many ways:

  • Deferring Facility Relocation – Moving a business is extremely expensive.  A hosted phone service can help defer the timing of facility expansion through the facilitation of a work at home model or a temporary office set up.  Because the phone system is not dedicated to a physical site, you can deploy employees at their homes or temporary office merely by purchasing the handsets and programming the call flow accordingly. 
  • Facilitating Branch Models – Whether the branch is located in the same town as your headquarters or in other towns across the country, a hosted phone system can make this economical in several ways.  First, phone numbers for the particular locality can be provided, but calls between locations can be extension dials.  Administrative personnel do not have to be duplicated branch by branch.  Callers to the branch looking for billing or customer service support, as examples, can be directed to where those personnel are located and retain the perception that they are being served locally.  Finally, many hosted providers offer a reduced price per user as you grow.
  • Supporting Targeted Employee Recruitment – If your headquarters is located where certain employee skill sets are difficult to find or expensive to secure, you can establish an office in a town where such skills are plentiful and affordable.  Your hosted service can direct calls for such employee groups to that location and callers will be unaware that they are being supported outside of the area.

The economy is improving and there are many jobs being added every month.  If your business is so fortunate to be addressing the “pains” of growth, help ease the pain by investigating a hosted phone service today!  The investment will have benefits for years to come and free you to grow without the restriction of traditional phone systems.


About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

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Tags: Phone Service for Multiple Locations, hosted digital phone service, VoIP Trends in Business, start up business phone service

sipVine is a Great VoIP Solution for Franchises

Posted by Mark Greim on Feb 19, 2013 10:23:00 AM

Deploying VoIP services within a franchise environment can deliver a host of benefits.  To the franchisor, this provides an opportunity to deliver value to the franchises in the form of a group purchase and some communication enhancements.  Of course, the franchise owners benefit from pricing levels they wouldn’t see as an individual purchaser of the service.  sipVine, a national provider of hosted VoIP services, has developed a program specific to franchise operations with special pricing and other benefits included.

Details of sipVine’s program are as follows:

  • Special Pricing – Currently, sipVine discounts our unlimited local and long distance user fee based upon the number of users a company deploys.  We have created a similar schedule to apply discounting for businesses in a common franchise arm.  sipVine expects an active involvement of franchisors or individual franchisee customers to spread the word so the benefit can be driven to many participants and drive the cost down for all!  Current franchises participating are seeing a benefit of a 30 to 47 percent off normal sipVine pricing!
  • Centralized Features – sipVine can work with franchise operations to provide participating franchises the benefit of some centralized features.  An example would be simplified procedures for emergency routing of calls or redirection of callers to a central customer servicing arm, such as a claims department for an insurance agency franchise.  Another example would be some extension dialing capability to key contacts with franchise operations.  sipVine can customize the approach to work for the specific franchise operation.
  • National Account Management – Franchise operations are provided with a national account manager and an implementation coordinator that will ensure the smooth roll out of locations.  A customized web portal with unique resources for the franchise operation is provided, including a direct link to our service ticket system which routes your service to a team supporting franchise operations.

Every franchise operation has unique attributes and communication processes.  sipVine excels at the customization of its hosted service to match such needs, whether it be for a franchise operation, a company with multiple branch locations, or a stand-alone business.

If you are in franchise operations or are a franchise owner, contact sipVine today at 855.SIPVINE to explore what we can do for you!

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

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Tags: Phone Service for Multiple Locations

Business VoIP – Nationwide Presence; One Service Provider

Posted by Mark Greim on Nov 7, 2011 9:52:00 AM

One of the greatest advantages of digital phone service relates to businesses with an established nationwide presence or to businesses establishing a nationwide footprint.  A business VoIP system and service can deliver several benefits to these businesses.

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Tags: Hosted VoIP, Phone Service for Multiple Locations, Benefits of VoIP

Hosted Phone Service Perfect for Companies with Multiple Locations

Posted by Mark Greim on Jul 26, 2011 10:00:00 AM

Companies with multiple locations are perhaps the perfect example of how to maximize the benefits of a hosted phone system.  These companies achieve cost efficiencies, centralize activities, lower investment costs, and enhance customer and employee communication by deploying cloud telephony.

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Tags: Phone Service for Multiple Locations

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