As small businesses experience VoIP phone service from a National Provider, many are left underwhelmed by the customer service and overwhelmed by the amount of self-servicing they need to do to have their phone system operate as they intend. Although features are robust, the requirement to self-program the phones and call flow leaves most small businesses confused. The provider’s customer service isn't necessarily helpful, as they mainly try to educate the business owner on how to use the self-servicing portal.