Accessorize your VoIP Phone System

Posted by Mark Greim on Aug 13, 2012 10:01:00 AM

Inherent in your business VoIP phone system and service are many cool features.  However, good hosted digital phone service providers can consult with you on many accessories that best integrate a robust feature set into your business operations.  Below are just a few features that will fully accessorize your VoIP phone system:

Paging Options – Depending upon the phones deployed by your vendor, you can have a variety of paging options deployed using the phones.  For example, the Cisco 500 series phones allow for direct one to one or multicast paging to all phones.  They can be programmed to not interrupt an active conversation, or putting an active conversation on hold.  Many find the latter option to be intrusive, but some need to have that capability.  Additionally, using a special adapter, your voice system can attach to an overhead paging system.  This is great for warehouse or environments where people are highly mobile around the office.

Ringers / Strobes – Loud or large warehouse or manufacturing environments need to have some method to better hear the ringing of the phone in their area.  There are specially designed loud ringers with strobe lights that will put no doubt in people’s minds that the phone is ringing!  VoIP phone system and service providers who specialize in the type of customization required in such designs can integrate these ringers into the ring patterns for the area.  They are relatively inexpensive, but they do require power and Ethernet to the area they will be deployed.

Mobile Employee Phone Deployment – One of the biggest challenges in any phone system deployment is enabling the highly mobile facility employee who is an important receiver of phone calls with the technology to make them most effective.  There are many devices to make this possible, and your VoIP phone service provider should be able to consult with you on the cost/benefit or advantages/disadvantages of each.  There are good VoIP WiFi phones, but these tend to be expensive and are subject to a good WiFi environment in the facility.  You can also integrate various types of traditional cordless phones or engage cell phones into the call flow for the business.

Park – One of the features of a VoIP system that fits well in environments mentioned above is an easy to operate Park feature.  Calls should be able to be parked and picked up with one touch process from any phone on the network.

Softphones – Your business telephone no longer has to be tied down to your desk!  You can deploy softphones on your laptop, iPad/tablet, or cell phone that function just like your desk phone.  You can deploy these in conjunction with your desk phone (rings both devices) or they can replace your desk phone all together. Very cool!

Desktop Faxing - Faxing is an old technolgy that continues to hang on in business enviorments.  So, why not pull it into this century by deploying faxing to and from your desktop?  Additionally, this option helps eliminate paper and creates a great opportunity for electronic storage of your data.  Cool AND great for the environment too!

There are many exciting features in a VoIP phone system/service.  You will find that you can build a system that optimizes your business’ communication pattern at a very affordable price.  Contact a VoIP phone service company today to find out more.


About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

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Tags: VoIP Phone Service Features

What Features Mean the Most to Business VoIP Customers?

Posted by Mark Greim on Oct 8, 2010 11:37:00 AM

Every business VoIP customer enjoys numerous benefits from the features delivered by a Hosted Digital Phone Service.   But, which ones mean the most?  Because the features are vast, what appeals most to your company may be different from others.  Perhaps the greatest appeal is the ability to customize the feature set and call flow/routing to conform to how you do business.  Let the debate begin.

Normally, when I write about the features and benefits of a digital phone service, I inevitably receive comments that it’s really all about saving money.  This harkens back memories of an infamous line from a political debate, “it’s the economy, stupid”.  Well, certainly, businesses can save money with VoIP while enhancing their business communication patterns.

  • Business Productivity Features – Businesses have benefitted from the suite of productivity related features in a digital phone service platform.  Many VoIP phones have easy to use call transferring, conferencing, and forwarding options.  The phones also have speed dialing, company directories, and call history detail that work similar to the cell phone features we all love.  Additionally, the ability to unify communications with voicemails and faxes also being delivered electronically to email has enhanced customer service. 
  • Call Flow Automation – Good digital phone service providers can harness the power of these flexible and programmable systems to customize call flows to conform to or enhance your business processes.  Automated attendants can be used as an entry point or as a back up to a receptionist model.  Direct inward dial numbers for users can ease the burden on the receptionist.  The ability to create ring groups ensure that your main incoming calls are answered or calls can be routed to teams of like employees easily and transparent to your customers.  Call parking and pick-up schemes can provide intra office flexibility in call handling.  Finally, time of day routing can be programmed so after hours calls can be automatically directed to an after hours auto attendant, answering service, or any other choice your business dictates.
  • Freedom of Location – One of the slickest features of a hosted digital phone service is that your phone system is no longer confined within the four walls of your business location.  You can support a work at home base of employees even if they are located in other states!  Remote employees or branches can still have the appearance to your customers that they are on the same phone system, and you can extension dial and transfer calls as if they were all right down the hall.

There are many more features and benefits of a digital phone service, but we’ve found that these categories have been what our customers site as being the most beneficial.  The greatest part of a hosted model is that you are not investing in a phone system to receive all of these benefits.  You just need to secure the VoIP phones from your provider.  Therefore, the entry cost is fairly low, you can save on the monthly service, and you can take advantage of features that will help your business.

As to what feature will mean the most to your business, that is up to you!

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVinea provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.   

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Tags: VoIP Phone Service Features

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