Many businesses are turning to a Hosted VoIP solution to free themselves from the costs of administering their phone service. These costs come from a variety of sources, whether it is in-house technician time or vendor-based phone equipment services. All can be virtually eliminated with the selection of the right hosted VoIP service provider for your business.
What is Hosted VoIP?
Similar to “cloud computing”, in its simplest terms, Hosted VoIP delivers your phone service over the internet via a centralized phone system managed by your hosted digital phone service provider. The only equipment at the customer location would be the phones and potentially some minor network equipment. Your phones are connected to your data network and calls route over the internet to the centralized phone system then to your intended destination.
How Does this Lessen Phone Administration?
Your hosted digital phone service provider will take over all programmatic changes to your phone system, and the right provider will do this as a part of their monthly charge for phone service. As you have needs to change a user, move phones around, and other similar administration, your provider can make these changes with a few keystrokes. No longer are there needs for trip charges to move phones around or to program your phone system on-site.
What are the Other Advantages?
Going with a digital phone system opens up a world of potential opportunities to improve your communications flow. Again, the right provider will consult with you to determine how to configure the phone system to conform to or improve how your business communicates. You can create ring groups for incoming call handling, incorporate an automated attendant, enable time of day routing, add specialty ring groups for transferring specific types of calls (e.g. customer service, billing, etc.), and a host of other powerful features. This customization and programming is one of the biggest advantages of a hosted model, and is even more beneficial when it comes as a part of the service!
So, free your business from costly phone administration and improve your communication functionality by evaluating and selecting a hosted digital phone provider today!
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.