These days, many small-to-mid-size businesses are looking to replace their phone systems, and the majority of them are moving to cloud-based phone services. This is a big change from just a few years ago, when hosted VoIP technology was still new and many businesses had reservations about running their phone systems over the Internet. Since then, VoIP has become business standard, and hosted VoIP phone services are budget friendly ways to bring your phone systems into the future. One of the biggest benefits of a hosted VoIP phone system is that the upfront capital outlay is much lower than for on-site systems, and there's an opportunity to save on monthly service costs down the road.
Hosted VoIP phone systems offer a lot of opportunities for reducing the IT budget of your business in both the short and long terms. Upfront capital investment is low, since you only need pre-configured, customizable VoIP phones and some minor additional equipment like analog adaptors for fax and credit card machines, if required. Because the system is hosted in the cloud, there's no need to invest in a pricey private branch exchange (PBX) that will also cost maintenance dollars down the road.
Since you don't need to maintain costly on-site equipment, maintenance costs associated with a hosted VoIP service are also cheaper than on-site phone systems. Businesses using hosted VoIP systems require few if any trip or service charges for maintenance and repair work. Monthly service costs can also be kept to a minimum, as most hosted VoIP services (such as those provided by sipVine) offer flat-rate service models that include unlimited local and long-distance calls. sipVine also offers sliding scale price points based on the number of users you have on your system, and low usage phones like those in conference rooms and break rooms are priced at our lowest tier from the start.
Hosted VoIP also offers the opportunity to save on administrative costs associated with running a phone system. Typically, your hosted VoIP provider will take over administration of your phone service. Therefore, you don't have to expend the time, energy, and manpower to run an on-site phone system, freeing up your budget and personnel for more important things.
The benefits of a hosted VoIP phone service aren't just budgetary, either. A hosted VoIP service offers your business improved functionality and features, increased office efficiency, and greater customer satisfaction. Susan Sprenz, a sipVine Senior Sales Associate provides an example: "One of my customers is a professional service firm with six offices in difference cities. All of their calls are answered by a receptionist, however, through our system they only deploy three receptionists as opposed to six. All three receptionists are in different office locations. We've helped establish a ring pattern where certain people are primary and others are secondary, depending upon the office called. All receptionists know which office is being called, and they have the ability to quickly transfer the caller to the appropriate party via a button on their phone."
Such examples of the benefits of a hosted VoIP phone service are numerous, and they certainly contribute to a positive return on investment. In fact, potential savings from internal efficiencies are often much greater than the savings generated from lower monthly service, maintenance, and administrative costs. So if it's time for your IT budget planning, now's the time to get a line item in for a hosted VoIP phone service. Call sipVine today to learn more!
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.