This is an additional post in a series of hosted VoIP feature spotlights. The Unified Messaging feature of a hosted VoIP system provides users with easy access and delivery options of voicemail and faxes. Most VoIP service providers have options where users can pick and choose what method works best for them.
Voicemail – Every user of a hosted VoIP system can be set up with a voicemail box. VoIP phones typically have easy access capabilities or the ability to call into the voicemail service to retrieve messages while away from the office. However, unified messaging comes into play when the provider can deliver the messages through alternate means, such as to an email account or via text message alerts. Typically, employees who elect to have voicemails sent to their email are not always in the office and this becomes a convenient method to be alerted to a new message. These email deliveries typically include a .wav file that can be listened to over most smart cell phones. It is also more convenient to forward such messages via the email account for action for other employees.
Faxing – As the 1980’s technology of faxing continues to hang on, unified messaging at least allows for a more modern delivery of the message. Inbound faxing can be delivered to an email box, which makes the file ready for transferring to specific associates for action and for electronic storage.
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.