You can find a lot of advice out there about how to grow your business, but what you may find less advice about is how to make sure you keep up with your business growth when it happens. We've all heard about some business that got too big, too fast, and ended up stretched way too thin to support themselves and their customers. "Too much success" may seem like an oxymoron, but it can happen if your infrastructure doesn't grow along with your business.
Hosted VoIP supports your business growth by making it easy to grow your telecom service alongside your business, so that it can expand to fit whatever size you need. Unlike with a traditional phone system, which requires expensive private branch exchanges and other equipment, with hosted VoIP phone systems you never have to worry about system replacement, and adding new people to the system is as easy as ordering another handset. And since VoIP phone setup is completely customizable, you can adjust your settings to fit the needs of your business, and each individual employee.
It's just as easy to add locations to the phone service, whether in or out of town. And because your VoIP service is hosted in the cloud, it's like the new locations are on the same system, no matter where they are. Hosted VoIP also allows for a variety of centralizing functions that can help you to manage your growing business, and find new avenues for expansion. You can route calls to any number in the system, reassign numbers, even create local numbers for other parts of the country where you're looking to grow your business, whether you have locations there or not. And those numbers can ring any phone you want, even in your home office.
At the end of the day, business growth comes down to providing exceptional service. If you satisfy your customers consistently and admirably, then you're likely to attract more customers. In order to provide exceptional customer service, you have to have an infrastructure that can support your business as it expands, to make sure that you can deliver. Hosted VoIP phone service can do just that, and offers a lot of opportunities for enhancing your customer service. VoIP gives you the ability to easily set and adjust auto attendant features, for those times when there's nobody around to answer the phone. It also provides a host of options for advanced call routing and access to mobile employees, to make sure that there is somebody to answer the phone, and that the call gets to the right person.
Whatever the current size of your business, odds are you'd like to see it grow. Hosted VoIP phone service from sipVine can help you do just that, and also support you throughout your growth. With the right system, no matter how big your business gets, you can always provide the kind of exceptional customer service that you want to be providing.
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of hosted VoIP phone systems and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.