Hosted business VoIP services have had a great appeal on the legal industry for a variety of reasons. Many of the features apply well to an attorney's office, and the flexibility inherent with hosted services provides an inexpensive avenue for growth and expansion.
At sipVine, we have deployed our services to companies of various sizes and in many different industries. Certainly, hosted VoIP has a broad appeal. However, when looking at our mix of industries served, the legal services market represents the highest penetration within the professional services category. Here are some of the reasons cited by these customers:
- System Features - Many law firms, especially in the small to mid-sized practice range, acknowledged that the system features were an upgrade from their previous system. Referenced often were the auto attendant, voicemail to email, one-touch call recording, and three way conference calling. Items like the call detail records simplified record keeping, as they could map them into a billing record. Creating speed dial lists allowed for quick transfers to cell phones or commonly called numbers is also seen as beneficial.
- Customization - Although most law practices have a level of common requirements, there is still a high degree of customization of the service to how they conduct business. This benefit resonates across industries, but was referenced often by this set of customers as being important. Hosted VoIP services provide for a great degree of customization, as it is simply a program, assuming the provider has a platform that is flexible and adaptable. We take great pride in handling all of this for our customers as a part of our service, and never charge for changes or adjustments.
- Economically Beneficial - As mentioned in several articles written before, the initial investment for hosted VoIP services is much lower than an on-site system. Perhaps more important is that, when a firm is growing, they don't have to worry about out-growing a system or spending money on reprogramming a current system. With hosted VoIP, you can add or remove users from the billing structure with ease. If there are other system impacts of adding an employee, such as call flow or auto attendant, these changes can be handled without cost. Thus, as practices add resources, they do not need to migrate or spend a lot of money to add the additional phone to the service.
- Phone Support - One of the great benefits with the hosted VoIP service provided by sipVine, is that we take on the role of the phone department for our clients. Within law firms, they may not have an on-staff IT professional, or, if they do, they may not have the capacity to address phone administration as well. Many of our customers in this arena have expressed appreciation for getting their phone service and phone administration from the same company, as it has become one less item for them to worry about.
If you are a business from any industry, and in particular the legal services industry, you can enjoy these and many more benefits by switching to Hosted VoIP services. Investigate your options, as there are many providers out there. We would be happy to entertain a conversation to see how such a service could enhance your current communication practices.
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of VoIP phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments.