What is SIP Phone Service and How Does it Work?

Posted by Mark Greim on May 23, 2023 9:45:00 AM

People have gone back to the office. Companies are growing, adding more employees and needing office infrastructure just like they’ve always needed it. And while the costs of many goods and services have risen in recent years, there’s one area where you can save money while you upgrade to more advanced technology: your business phone service.

Like everything else in a world of the “internet of things,” business phone systems have become fully integrated with the speed, flexibility, scalability and cost-efficiency of internet-based solutions. A very popular approach to phone systems is called SIP, or Session Initiation Protocol. Unlike outdated PRI (Primary Rate Interface) systems, SIP phone service does not require expensive copper wire or old-fashioned switches.

SIP is a protocol, a way of moving voice and video calls as well as other data from one device to another over the internet. SIP doesn’t employ bulky, wire-based, analog phone lines with very limited call capacity. Instead, SIP uses SIP trunks (or SIP trunking) to connect multiple channels.

SIP Trunking

SIP Trunking or Trunk Sipping?

The elephant in the room might be your expensive, outdated, high-maintenance phone system!

Power a premise-based phone system with sip trunks.

Productive Remote TeamWith a SIP phone system, your staff has the freedom to use a desk phone or a softphone application on their desktop computer, laptop or smartphone. You will no longer face the challenge of repairing outdated equipment, finding scarce telephone parts or paying for pricey and inefficient analog phone lines. SIP phone systems allow you to employ all the features you need, including:

  • Ring groups
  • Call queues
  • Automated attendants with flexible scheduling
  • Call recording and more.

And SIP systems can be easily expanded, scaled down or modified to meet your needs as your organization changes.

Is it time to make the switch to a Hosted VoIP provider who can deliver the customer service your business deserves? Make every interaction with customers count with the help of sipVine's complete business communication solution! sipVine provides Hosted VoIP services to businesses across the United States. A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging in better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!

Topics: voip business phone system

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