Many businesses are utilizing SIP phone service to power their commercial phone systems. Whether it involves provisioning SIP trunks to an on-premises VoIP phone system or powering a Hosted VoIP phone system, businesses have elevated their communication practices with the technology.
SIP vs VoIP. SIP or Session Initiation Protocol refers to the enablement of communication with a variety of media, including voice, video, and data. VoIP or Voice over Internet Protocol is exclusively running voice over the internet.
SIP trunks move a variety of communications into a SIP enabled communication system. These are typically seen in larger enterprises with complex phone systems and unified communication needs. Such organizations have a team of IT support resources dedicated to the technology. Most small businesses have selected Hosted VoIP as a cloud phone system which provides them with great flexibility. One main benefit, they do not need to dedicate a lot of resources to maintain the business phone system and programming.
Whether a business chooses SIP phone service or Hosted VoIP, they are receiving the latest in business communication features and benefits and elevating their communications with their customers. Analog phone systems have been left in the dust. With fewer manufacturers producing new analog phone systems, finding replacement phones and parts for older systems is becoming increasingly more difficult. Additionally, traditional telecommunication companies continue to raise the rates of analog lines, signaling that they are attempting to follow the movement to SIP phone service.
Elevate Your Business Communication Practices. Whether you choose SIP phone service or Hosted VoIP, your business can advance your communications with your customers with many enhancements, such as:
- Multiple Devices for Users on the Go – Along with the standard desk phone, users can deploy softphones on their laptop or smart phones, allowing them to operate on the phone system regardless of where they are located. Customers appreciate reaching their key contacts when the time works for them. In the event the contacts are busy, voicemails can be delivered via email so these contacts can view them anywhere.
- Ring Groups and Call Queues – The business can assign ring groups or call queues for any group of users that receive a volume of calls. These groups can be accessed via a transfer extension or an option from your auto attendant. If you do not deploy an auto attendant at the beginning of your main line call flow, you can start with a ring group or queue from those designated as the initial touch point for calls into the business.
- Call Scheduling – Businesses can set up different auto attendants based upon the time of day. Traditional schedules are regular hours, after hours and holidays, but you are not limited to just those options.
- Call Recording – Whether it is needed for regulatory requirements, internal quality monitoring, or new hire training, on-demand or all-call recording features are available via a SIP enabled commercial phone system or a cloud phone system. Check with your manufacturer or Hosted VoIP provider on the options they offer.
- Features to Improve your Business - There are many more features designed for the operational efficiency and communication effectiveness for your business. Consult with the providers you are evaluating. Let them know how you conduct business and see how their solution can adapt to your needs and requirements.
Is it time for a new office phone system? Make every interaction with customers count with the help of sipVine's complete business communication solution! sipVine provides Hosted VoIP services to businesses across the United States. A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!