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Mark Greim

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How to Close a Sale and Improve Client Relationships: Pick up the Phone

Posted by Mark Greim on Jan 12, 2022 11:23:50 AM

Improve Client Relationships with sipVine’s Small Business Phone System

You invested in a new business phone system. You’ve trained your team on how to use the office phones and robust features. Yet, your primary source of business communication is email. Now is the time to push back from the keyboard and pick up the phone and talk to your customers and clients. 

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Tags: Technology in Business, small business phone service

When You See Increasing Phone Service Rates, Run!

Posted by Mark Greim on Jan 6, 2022 9:50:00 AM

Phone service providers should be all about raising your expectations, not your rates. Sadly, the opposite is true in many cases.  Small businesses routinely complain about the difficulty in getting something done through the customer service channels of the major telecom providers.  Just as common are the frustrations that come from being rewarded for such lackluster service with rate increases.  Thankfully, there are alternative providers offering rate stability, improved technology,  and superb customer service.

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Tags: Hosted VoIP, small business phone service

Why Small Business Owners Love VoIP

Posted by Mark Greim on Sep 10, 2021 12:01:00 PM

Small Businesses experience many pressures and demands on resources, and their telecommunication decision is just one of those experiences.  Below are five reasons why small businesses are moving toward a Hosted VoIP phone service and turning this pressure to an advantage: 

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Tags: small business phone service

Make a No-Regret Decision Regarding Your Business Phone Service

Posted by Mark Greim on Aug 10, 2021 9:19:40 AM

Every day, you face decisions regarding your business, some easy, some difficult. The successful business makes more decisions that prove to be favorable than they make decisions that they regret. When moving your business communications to a VoIP phone service, you simply cannot afford to regret the service provider selection. Customer communications and internal processes need to be enhanced, not impaired by your decision.

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Tags: voip service provider selection, Business Phone Service

5 Things to Consider When Selecting a VoIP Service Provider

Posted by Mark Greim on Aug 3, 2021 1:00:00 PM

Congratulations, you have taken the first step to enhance your communication platform and upgrade your capabilities by considering a move to a VoIP Service Provider.  Before you make the switch, here are five considerations for you to include in your evaluation of potential providers:

  1. Does the VoIP service provider configure the system to how you do business? There are many VoIP service providers who "bundle and drop ship".  These are usually priced very low, but you will have a very basic configuration.  If you have a growing business or are already a business of size and complexity, gain a comfort level with the provider's ability to listen and understand how you do business and see if they will effectively guide you through their alternatives available.  Large national providers expect you to understand how to navigate their provisioning portal and handle all of the programming yourself.  Finding a  VoIP service provider that programs the features and delivers a customized solution specific to how you do business would benefit you greatly.
  2. Does the VoIP service provider offer a number of solutions to meet your needs? This has evolved over the years.  If you have an 0n-premises VoIP system, determine if the VoIP provider can deliver sip trunks to the platform.  However, most businesses have already moved to a Hosted VoIP phone service platform, providing your business with the flexibility required to compete in today's markets.  The solutions to look for surround the variety of VoIP phone options that best meet the needs of your employees.  VoIP desk phones are ideal for in-office use, although many have moved to desktop soft phones.  Remote or highly mobile employees tend to use either the desktop soft phone or a soft phone app that resides on their smart phone.
  3. How agreeable is the VoIP phone service provider to assist in network troubleshooting to resolve call quality issues?   This is where the rubber hits the road for most VoIP providers.  With plug and play phones, having technical support willing to troubleshoot network issues is rare.  Problems can occur on the local network or with the internet connection provided by another carrier.  Avoid selecting VoIP service providers with the attitude that this is "not my problem".  Granted, phone calls are a symptom of the problem, but it should be seen in everyone's best interest that these problems are diagnosed and resolved.  Technical support can provide guidance on router settings that may be causing a conflict, help evaluate if there are problems with bandwidth utilization on the local area network, and run tests to see if the internet circuit is not performing at a level to deliver uninterrupted VoIP traffic.  Additionally, does the provider offer a device to help prioritize voice traffic over data?  This was a huge issue back in the day when internet carriers were not delivering large and affordable internet circuits.  But, with the amount of business applications in the cloud, contention for bandwidth can still be an issue.  So, ask your potential VoIP service provider how they approach these situations.  You will be able to tell very quickly if it is something they do not even consider supporting or assisting you with!
  4. Is customer support do-it-yourself?  Large national providers tend to provide off-shore call center support.  This support tends to provide guidance to the customer on how to navigate their self-service portal and certainly does not make changes on behalf of the customer.  Granted, some changes are easy to make.  Others, like mentioned in the first consideration above, take a greater understanding of the programming required to meet the need.  Examples would be main line call flow, call queue set up, auto attendant changes, time of day routing differences, etc.  Most businesses have their own activity to manage and have little time to figure out how to work a third-party portal.  Look for a VoIP service provider who will listen to what you are looking to accomplish and make the changes for you.  
  5. What do their customers say about their VoIP service provider?  Take steps to talk to their customers.  Are they satisfied and why? Do they deliver what they promise in the sales cycle?  Like with many vendor evaluations, reference checking is a very important tool.  Ask for references and, after they deliver their standard set, ask for a reference in your area and one in your industry.  See how quickly and willing they are to deliver additional references that may not be on their normal list of references.

Consider adding sipVine's complete business communication solution to your evaluation list! A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!

 

 

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Tags: voip service provider selection

5 Reasons Why Insurance Agents Love Hosted VoIP Phone Service

Posted by Mark Greim on May 10, 2021 2:12:00 PM

Although many businesses benefit, there is one clear customer group that has found solid, sustaining value in a Hosted Phone Service: Insurance Agencies.  After years of working with insurance agents, we have been able to identify five main reasons why this customer group finds Hosted VoIP Phone Service beneficial: 

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Tags: Phone Service for Insurance Agents

Do Not Trust Your Business Phone Service to a Video Communication Platform

Posted by Mark Greim on Feb 16, 2021 9:15:00 AM

Business Communications fundamentally changed while the nation’s businesses adapted to a pandemic. When we prepare to exit from those conditions and return to normal, there clearly are lessons learned and a potential new normal in the business world. Although there were already alternatives for remote workforces available to businesses utilizing a Hosted VoIP phone service, many businesses were forced to patch together a hybrid remote communication system using a multitude of Video Communication platforms unlike ever before.

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Tags: virtual workforce, VoIP business phone services

Where the National Business VoIP Providers Fall Short

Posted by Mark Greim on Jan 27, 2021 9:30:00 AM

Most businesses have made the switch to Hosted VoIP phone services, taking advantage of powerful features to improve their communication strategies both internally and externally. They also received the added benefit of finding an alternative to their traditional telephone provider who reciprocated their years of service with rate increases, outsourced customer service, and old technology. In making the switch, many have gravitated to the “national” providers whose marketing budgets cast a wide net over potential customers. In doing so, these businesses have found similarities to their previous relationships with their telecommunication provider and have been left underwhelmed and underserved in the process.

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Tags: voip service provider selection, Business VoIP

Getting Back to Business with Hosted VoIP

Posted by Mark Greim on Oct 13, 2020 9:45:00 AM

Businesses coast to coast are getting back to business and adjusting to the new normal. Fortunately, technology like Hosted VoIP phone service can advance their communications and prepare them for whatever conditions may confront them in the future.

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Tags: virtual workforce, VoIP business phone services

Hosted VoIP, Fully Integrated

Posted by Mark Greim on Apr 14, 2020 9:15:00 AM

Hosted VoIP continues to evolve and has proven to be the best way to integrate business communications. Its flexibility, scalability and mobility keep the business connected…and saves businesses money over traditional phone service.  Whether your business is large or small, a cloud-based phone service possesses the adaptability and flexibility to match your current communication requirements and advance them forward.

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Tags: VoIP Trends in Business, Business VoIP

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