Why Customer Support Matters from Your Business Phone Provider

Posted by Mark Greim on Sep 7, 2023 9:45:00 AM

Face it. The telecom or VoIP industries have not been known for great customer support. With more and more businesses shifting to VoIP phone service, it is more important than ever to find a VoIP service provider who has resisted the urge to pattern their customer service after legacy telco providers and national VoIP providers.

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Tags: voip service provider selection, VoIP Phone Service, VoIP business phone services

Is Your VoIP Phone System Lasting as Long as it Could?

Posted by Mark Greim on Aug 15, 2023 9:15:00 AM

This is a trick question, right? For a while now, companies have been capitalizing on the advantages of a phone system that operates in the cloud. This is because there is a lower risk of becoming outdated when businesses only invest in VoIP phones instead of an in-house phone system. But businesses can still take actions to keep their VoIP phone systems up to date and get long-term benefits.

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Tags: voip service provider selection, Technology in Business, Cloud Telephony

What is a Cloud-Based VoIP Business Phone System?

Posted by Mark Greim on Jul 25, 2023 9:30:00 AM

A cloud-based VoIP business phone system connects office phones and soft phone applications to a system over the internet. Using SIP (Session Initiation Protocol) technology, communications are established between phones deployed anywhere with a hosted system provided by a VoIP provider. These systems typically rely on secure data centers and offer businesses exceptional flexibility, remarkable affordability, and impressive features.

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Tags: Cloud Telephony, Business Phone Service

Why Healthcare Organizations are Moving to Hosted VoIP

Posted by Mark Greim on Jun 20, 2023 9:30:00 AM

Healthcare organizations have embraced the technological advantages of Hosted VoIP phone service, thus improving their operational efficiency and patient satisfaction with their communication practices. Hosted VoIP provides these organizations with the flexibility they need for their scheduling, call routing, and after hours on-call processes.

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Tags: Phone Service for Healthcare Organizations

Why Hosted VoIP is Real Estate Agencies' Best Phone Service Option

Posted by Mark Greim on Jun 13, 2023 1:08:17 PM

The phone service and phone system requirements for Real Estate Agencies have evolved over time to align perfectly with the features of a Hosted VoIP phone service platform. These agencies by nature employ highly mobile associates who need to be accessible to their customers.

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Tags: Phone Service for Real Estate Agencies

Why So Many Advertising & Marketing Agencies Choose a VoIP Phone Solution

Posted by Mark Greim on Jun 8, 2023 9:28:37 AM

Professional service firms represent the largest customer demographic of Voice over Internet Protocol (VoIP) phone system buyers. Advertising and marketing agencies, which fall within the professional services category, have discovered that a VoIP phone solution best meets their team’s communication needs. Between the flexibility to work from anywhere and other advanced features, a large percentage of advertising and marketing agencies are switching to VoIP phone service.

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Tags: Best VoIP for Professional Service Firms

What is SIP Phone Service and How Does it Work?

Posted by Mark Greim on May 23, 2023 9:45:00 AM

People have gone back to the office. Companies are growing, adding more employees and needing office infrastructure just like they’ve always needed it. And while the costs of many goods and services have risen in recent years, there’s one area where you can save money while you upgrade to more advanced technology: your business phone service.

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Tags: voip business phone system

Why do IT Support Companies Love Hosted VoIP?

Posted by Mark Greim on Apr 11, 2023 9:45:00 AM

Information technology support companies have long embraced Hosted VoIP as their phone service of choice. Hosted VoIP enables their business to operate effectively but also exemplifies the newest technology that they would encourage their customers to embrace.

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Tags: Hosted VoIP phone service, Phone Service for IT Companies

What is the Best VoIP Phone Service for Professional Service Firms?

Posted by Mark Greim on Mar 21, 2023 1:09:38 PM

Professional service firms have long taken advantage of the power of Hosted VoIP phone service for their organizations. The feature set and flexibility delivered by Hosted VoIP perfectly matches the requirements of professional service firms and helps advance their communication practices with their customers and associates.

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Tags: Best VoIP for Professional Service Firms

How Hosted VoIP Can Support Your Business Growth

Posted by Mark Greim on Feb 20, 2023 9:08:27 AM

You can find a lot of advice out there about how to grow your business, but what you may find less advice about is how to make sure you keep up with your business growth when it happens. We've all heard about some business that got too big, too fast, and ended up stretched way too thin to support themselves and their customers. "Too much success" may seem like an oxymoron, but it can happen if your infrastructure doesn't grow along with your business.

Hosted VoIP supports your business growth by making it easy to grow your telecom service alongside your business, so that it can expand to fit whatever size you need. Unlike with a traditional phone system, which requires expensive private branch exchanges and other equipment, with Hosted VoIP phone systems you never have to worry about system replacement. Adding new people to the system is as easy as ordering another VoIP Phone. Because a VoIP phone system is completely customizable, you can adjust your settings to fit the needs of your business and each individual employee.

It's just as easy to add locations to the phone service, whether in or out of town. Because your VoIP phone service is hosted in the cloud, the new locations will seem like they are on the same system, no matter where they are located. This provides your business with several advantages:

  • Centralization of Functions - Hosted VoIP also allows for a variety of centralizing functions that can help you to manage your growing business. You can add locations but not duplicate functions by centralizing them. For example, you can centralize your customer service function at one location. Calls can be routed to this team via an auto attendant option or a transfer to the group speed dial.
  • Decentralization of Functions – An alternative approach would be to create a decentralized team that handles the function for all locations no matter where they are located, providing your business with the flexibility of employing the right resource. The ring group or call queue for the function can route calls to wherever the team members are located.
  • Number Assignments – You can assign new local numbers for other parts of the country where you're looking to grow your business, whether you have locations there or not. And those numbers can ring any phone you want, even in your home office. Employee direct dial numbers can be based upon where they are located or where your home office is located depending upon your brand strategy.

Business growth comes down to providing exceptional service. If you satisfy your customers consistently and admirably, then you're likely to attract more customers. To provide exceptional customer service, your business must have an infrastructure that can support expansion and to make sure that you can deliver.

Hosted VoIP phone service supports your expanding business and offers a lot of opportunities for enhancing your customer service. VoIP gives you the ability to easily set and adjust auto attendant features for those times when there's nobody around to answer the phone. It also provides a host of options for advanced call routing and access to mobile employees, making sure that there is always somebody to answer the phone and that the call gets to the right person to address the customer’s need.

Whatever the current size of your business, odds are you'd like to see it grow. Hosted VoIP phone service from sipVine can help you grow and support your business. With the right system, no matter how big your business gets, you can always give the kind of exceptional customer service that you want to be providing.

Is it time to make the switch to a Hosted VoIP provider who can deliver the customer service your business deserves? Make every interaction with customers count with the help of sipVine's complete business communication solution! sipVine provides Hosted VoIP services to businesses across the United States. A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!

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Tags: Hosted VoIP, Hosted VoIP phone service

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